Associate Customer Success Manager
Sitetracker
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
JuniorMid-Level
About the role
- Ensure customer satisfaction and deliver fantastic outcomes without relying on high-touch interactions
- Manage a diverse portfolio of EMEA customers and drive Sitetracker’s scale strategy
- Collaborate with Implementation, Product, Support, and Sales to keep accounts moving and unblock friction fast
- Establish a scalable communication strategy; analyze adoption, value, and retention risk across accounts
- Create and execute formal plans to address customer needs and position Sitetracker’s solution to business needs
Requirements
- Clear and articulate communication skills, predominantly via digital mediums
- Drive consistent customer engagement by owning and optimizing onboarding and success plans
- Handle escalations with urgency and precision, coordinating cross‑functionally for rapid resolution
- 1+ years of experience in customer support
- Ability to prioritize initiatives, outreach and engagement across the account portfolio
- Proficiency in Salesforce and engagement dashboards
- Experience working with diverse portfolios of clients and stakeholders
- Excellent analytical and problem-solving skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportonboardingsuccess plansanalytical skillsproblem-solving
Soft skills
communication skillscustomer engagementprioritizationcoordinationurgencyprecision