Sitetracker

Customer Success Manager

Sitetracker

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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About the role

  • Engage with diverse customer accounts, creating strategic success and account plans
  • Foster deep relationships with customer leadership, understanding their drivers and objectives
  • Assess and diagnose customer challenges to elevate their overall experience
  • Drive renewals of six-figure contracts, showcasing expertise in contract management
  • Identify opportunities for enhancing customer experience and retention

Requirements

  • 3+ years of experience in customer success
  • Expertise in contract lifecycle management
  • Strong grasp of long-term account strategy
  • Technical experience in pre-sales, solutions, sales engineering, or implementations
  • Proficient in modern office suites like Google Docs, PowerPoint, and Excel
  • Ability to articulate complex technical problems and solutions
Benefits
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementcontract lifecycle managementaccount strategypre-salessales engineeringimplementations
Soft Skills
relationship buildingcustomer engagementproblem solvingcommunication