Senior Customer Success Manager
Sitetracker
full-time
Posted on:
Location Type: Hybrid
Location: Austin • New Jersey • Texas • United States
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Job Level
About the role
- Own and drive strategic change across a diverse client portfolio
- Conduct business discussions, negotiations, and strategic conversations
- Assess and diagnose customer challenges and develop comprehensive mitigation plans
- Reinforce and improve Customer Success processes
- Serve as a conduit ensuring customer needs are met with innovative solutions
Requirements
- 3+ years of experience in Customer Success or Account Management
- Proven track record of driving customer value and satisfaction
- Experience managing Enterprise and Regional accounts
- Strong negotiation and business discussion skills
- Ability to navigate complex customer organizations and build rapport with senior leadership
- Proficiency in modern office software (Google Docs, PowerPoint, Excel)
Benefits
- Professional development
- Cross-functional collaboration
- Health and wellness initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementNegotiationBusiness DiscussionCustomer ValueCustomer SatisfactionEnterprise AccountsRegional Accounts
Soft Skills
Strategic ChangeCommunicationRelationship BuildingProblem SolvingLeadership