Consulting Director, Air Quality
ERM
Senior Director of Services Products
Sitetracker
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Define and own the blueprint for how Sitetracker delivers innovative, revenue-generating services that drive long-term customer success.
- Shape and drive the services roadmap, aligning with Sales, Product, Delivery, and Marketing to ensure services drive growth, value, and customer satisfaction.
- Build a comprehensive understanding of Sitetracker’s current services, delivery model, and customer lifecycle.
- Launch high-impact service offerings that support different stages of the customer lifecycle, from implementation to optimization.
- Drive a minimum of 10% YoY increase in services revenue through new and enhanced offerings.
- Operationalize repeatable GTM and enablement playbooks across internal teams and partners.
Requirements
- Services Product Management
- Launched net-new service products from concept to market with defined deliverables, success metrics, and market-fit validation.
- Created service offerings with clear pricing, scope, and delivery models.
- Partnered closely with delivery teams to ensure readiness and excellence in execution.
- Developed a multi-quarter roadmap aligned with both product development and customer needs.
- Built go-to-market playbooks, including enablement materials and scalable launch plans.
- Used data to identify, validate, and prioritize service opportunities for long-term value.
- Built roadmaps for forward-deployed engineering (FDE), which would be a plus.
- Deep knowledge of pricing models including T&M, fixed-fee, recurring, and hybrid approaches.
- Aligned pricing models to business goals such as customer acquisition, retention, or margin expansion.
- Built offerings like proof-of-concepts and tiered packages that grow with customer maturity.
- Evaluated financial and operational impacts of revenue models on metrics like ARR and utilization.
- Created innovative hybrid services that improved CLV and balanced risk for clients and Sitetracker.
- Strong understanding of Salesforce as a platform, not just a CRM — including how to build and package services around it.
- Collaborated with and enabled SIs (e.g., Accenture, Capgemini) to co-deliver or resell services.
- Designed services tailored for partner delivery, including training, SOWs, and pricing frameworks.
- Built and executed joint GTM strategies that resulted in new pipeline and market reach.
- Quantified and optimized the impact of partner channels on services revenue and scalability.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Services Product ManagementService offerings creationGo-to-market playbooksPricing modelsFinancial impact evaluationHybrid services developmentData analysis for service opportunitiesRoadmap developmentCustomer lifecycle optimizationRevenue model evaluation
Soft skills
CollaborationStrategic alignmentCustomer success focusExecution excellenceInnovative thinkingCommunicationLeadershipOrganizational skillsProblem-solvingAdaptability
