SiteMinder

Salesforce Administrator

• Manage queue(Incidents, Requests and Enhancements) and close tickets within designated SLA while being responsible for actioning tickets related to data and meta-data fixes
• Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users
• Update the tickets with the appropriate comments, emails and status
• Daily administration and support of SiteMinders’ Salesforce instance including but not limited to data related fixes, bulk uploads using data loader, user management, creation of fields, custom objects, validation rules, flows, process builders, roles, profiles, page layouts, record types, Reports and Dashboards, email alerts and templates
• Advise departments on best practice for customising reports and dashboards.
• Liaise with end users for resolution of tickets and educate them on Salesforce functionalities as required.
• Focus on minor to complex salesforce enhancements that require analysis, design, configure, testing and deployment
• Work with other Admins, Business Analyst, Developers and wider Salesforce team to continually improve the system
• Develop and maintain end-user process guides, manuals, data dictionaries and related declarative documentation
• Be involved in testing the Salesforce enhancements performed by the team as part of the Agile development lifecycle for releases
• Liaise with Salesforce Support where necessary, logging problems and tracking to resolution.
• Automating business processes using AI tools

Frontend Engineer

• Develop, customise, and maintain WordPress websites using Bedrock, Sage, and vanilla WordPress
• Create and update templates, themes, components, and plugins to support business and marketing needs
• Build responsive landing pages in Marketo to support global campaigns
• Write clean, efficient, and well-documented code that meets design and accessibility standards
• Debug and troubleshoot issues across environments, ensuring fast resolution and minimal downtime
• Perform cross-browser and device testing to ensure consistent, high-quality user experiences
• Support SEO, performance, and accessibility standards through thoughtful development
• Collaborate closely with the Web and Marketing teams and contribute to a smooth delivery process via Git

Senior Web Developer

Payroll

• Establish and execute the strategic payroll roadmap, including technology transformation, process optimization, and capability development across the global function.
• Build and develop a high-performing, distributed payroll leadership team; establish clear performance frameworks, career pathways, and capability-building initiatives across all regions.
• Own payroll quality, accuracy, and compliance standards; establish governance frameworks, internal controls, and audit-ready processes to mitigate risk and demonstrate resilience.
• Establish and manage strategic partnerships with global payroll vendors, compliance service providers, and technology platforms; negotiate contracts and ensure vendor accountability to service standards.
• Build strong strategic relationships with Finance, HR, Legal, and senior business leaders; ensure payroll data insights inform business planning and support talent strategy alignment.
• Lead payroll compliance across all jurisdictions; manage regulatory relationships, audit responses, and statutory reporting; ensure adherence to employment law and tax obligations globally.
• Lead strategic initiatives and organizational priorities including:
• Evaluate, implement, and optimize payroll technology platforms and processing solutions to enhance efficiency, reduce risk, and support business growth across all jurisdictions
• Define and own global payroll governance standards, policy frameworks, and operational procedures across all regions, ensuring consistency, compliance, and best practice
• Oversee the administration and strategic integration of employee share-based payments and equity programs; ensure accurate reporting and compliance with accounting and tax requirements globally

Global Payroll Director

Business Development Rep

• Lead full-cycle sales and business development: identify, engage and convert new prospects into customers.
• Strategic territory and pipeline growth: define and execute strategic qualification routines, build segmented pipelines from your territory, and prioritise opportunities that deliver high value.
• Consistently achieving sales KPIs and targets: work towards daily, weekly and monthly targets. Accountability will be important to help you succeed.
• Trusted advisor engagement: conduct insightful discovery and product presentations, consulting on clients’ business and commercial goals, and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins.
• CRM ownership & intelligence: maintain disciplined CRM practices to ensure pipeline, forecasts, reporting, and customer insights are accurate and actionable.
• Collaborate across functions: partner with Onboarding, Marketing, Product and Customer Success teams to refine market messaging, feedback loops, and go-to-market strategies that will improve our competitiveness.
• Representing the company: work with local industry groups and travel associations to promote SiteMinder’s products and brand. Attend key functions and events, support webinars and other tactical initiatives to raise brand awareness, requiring occasional travel to client locations to attend meetings with relevant managers.

Business Development Manager

Onboarding Specialist

• Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
• Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
• Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
• Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
• Drive customer projects forward, taking ownership of each project meeting it’s objectives

Onboarding Specialist, Spanish

Account Executive

• Primary responsibility for new revenue generation through the acquisition of new multi-property groups and collections, as well as managing a small number of high growth existing groups to deliver new property growth
• Prospecting and lead nurture: Highly motivated in identifying, prospecting and nurturing opportunities through to close with high value multi property groups across the EMEA region
• Consultative selling: driving new business and strategically managing customer solutioning, demonstrating an in depth understanding of revenue management and hotel tech
• Commercial Negotiation: owning the commercial discussions, defending value and negotiating key contractual terms
• Portfolio Optimization: managing a small portfolio of existing groups with low property penetration and unlocking growth across the entire group
• Hyper Collaboration: working with multiple teams and stakeholders to create a winning strategy for unlocking growth, ensuring SiteMinder is the preferred partner for multi-property groups in the region

Senior Enterprise Account Executive – EMEA, French

• Primary responsibility for new revenue generation through the acquisition of new multi-property groups and collections, as well as managing a small number of high growth existing groups to deliver new property growth
• Prospecting and lead nurture : Highly motivated in identifying, prospecting and nurturing opportunities through to close with high value multi property groups across the EMEA region
• Consultative selling: driving new business and strategically managing customer solutioning, demonstrating an in depth understanding of revenue management and hotel tech
• Commercial Negotiation: owning the commercial discussions, defending value and negotiating key contractual terms
• Portfolio Optimisation : managing a small portfolio of existing groups with low property penetration and unlocking growth across the entire group
• Hyper Collaboration: working with multiple teams and stakeholders to create a winning strategy for unlocking growth, ensuring SiteMinder is the preferred partner for multi-property groups in the region

Enterprise Account Executive – Hospitality SaaS, French

Product Manager

• End-to-end management of the product lifecycle from concept to evaluation.
• Own business accountability including ROI, market fit, and customer success metrics.
• Development and execution of the product roadmap in alignment with business and product priorities.
• Validate key design and feature assumptions with our hotelier customers and connectivity partners to ensure what we build will be desirable.
• Perform business analysis with subject matter experts and customers.
• Identification of new opportunities, product enhancements and extensions.
• Define the feature set that will be delivered, validate with engineering that these features are feasible.
• Validate that features will prove viability and product-market fit to justify product build and delivery work.
• Create and maintain Product Requirements Documents (PRD) and Business Requirements Documents (BRD).
• Identification, specification and prioritisation of features, functionality and capabilities.
• Prioritise the team’s product backlog to ensure focus is on maximum value aligned with product strategy.
• Maintain the team’s product backlog, ensuring an appropriate pipeline of refined items is ready for development.
• Work closely with the Engineering team to translate requirements into user stories with detailed feature specifications and well-defined acceptance criteria.
• Lead and facilitate agile ceremonies including refinement, planning, reviews, inceptions and retrospectives.
• Define product release plans and regularly communicate delivery progress and milestones to all affected stakeholders.
• Manage production issues and customer support queries, incorporating small fixes and enhancements into the backlog.
• Support product marketing with go-to-market strategy and launch planning.
• Support commercial outcomes including revenue targets and user adoption metrics.
• Collaborate with Product Marketing on positioning, messaging, and campaigns.
• Define and monitor key performance indicators (KPIs) including distribution optimisation, feature adoption, and revenue impact.
• Support the development of strategies that maximize value capture for the customer, connectivity partner and SiteMinder.
• Build business cases with clear ROI projections and track actual performance against forecasts.
• Work with key customer touch points across the business to provide knowledge and context regarding the product and capabilities.
• Enable internal teams to acquire and support our customers with confidence.
• Ability to use AI tools effectively, adapt to AI-augmented workflows, and guide others in AI adoption.
• Evangelizing the product and SiteMinder at industry events, seminars, customer and connectivity partner briefings.
• To be an expert in the product and keep up to date with technical and market advances.
• Joint monitoring of the marketplace, customers and competitors.
• Joint definition and implementation of strategies to counter competitors.
• Success in this role will be measured by:
• - Revenue growth generated by distribution and connectivity initiatives.
• - Feature adoption rates and customer satisfaction scores (NPS/CSAT).
• - Time‑to‑market, release predictability and quality of delivered features.
• - Customer retention and expansion metrics in connectivity‑sensitive segments.
• - Cross‑functional team satisfaction, delivery velocity and backlog health.
• - Market share growth in target segments and partner/channel engagement.