Customer Solutions Consultant

SiteMinder

Customer Solutions Consultant providing Spanish- and English-language technical support for SiteMinder’s hotel commerce SaaS platform. Resolving customer issues through phone, email, and chat while improving support processes.

Posted 8/5/2026full-timeDelhi • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and analytical skills, with the ability to troubleshoot technical issues and communicate effectively in both English and Spanish. Proven experience in a high-volume, SLA- and KPI-driven environment, with a focus on process improvement and stakeholder management.

Highest-signal resume keywords

Customer Service ExcellenceTechnical Knowledge in HospitalityBilingual Communication (English and Spanish)Problem-Solving and TroubleshootingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIssue DiagnosisSalesforce CRMKPI ManagementProcess ImprovementWeb Browser TroubleshootingFeature TestingAnalytical SkillsConfiguration RequirementsHigh-Volume Support

Soft Skills

Organizational SkillsTime ManagementConflict ResolutionCuriosityProactive Mindset

Industry Keywords

SLAKPICustomer InteractionRemote WorkSupport MethodsProduct EnhancementTraining SessionsHigh-Pressure EnvironmentStakeholder ManagementProcess Improvement Mindset

About the role

Key responsibilities & impact

Provide frontline technical assistance and support to SiteMinder customers globally
Develop customer relationships through technical and analytical support via phone, email, chat, and other appropriate channels
Identify customer support and configuration requirements, set expectations, and resolve issues against KPIs
Resolve or escalate cases according to SLAs and KPIs, prioritizing the caseload
Log internal and external customer issues accurately in Salesforce CRM
Participate in product enhancement and training sessions
Provide feedback to improve SiteMinder products and systems
Test new-feature compatibility with existing product features and systems, documenting observations and outcomes
Maintain knowledge of technical and feature developments through workshops, publications, and training
Identify and own improvements to support methods and processes

Requirements

What you’ll need

High level of customer service and analytical skills
Technical knowledge, especially from a hotel background
Fluent in English and Spanish, with excellent verbal and written communication skills
Excellent problem-solving and troubleshooting skills
Strong organizational and time management skills with attention to detail and a process improvement mindset
Ability to prioritize and execute tasks in a high-pressure environment
Proven ability to work remotely successfully across teamwork, learning and development, productivity, and motivation
Experience in a high-volume, telephone-based, SLA- and KPI-driven environment
Stakeholder management and ownership mentality across internal and external teams and partners
Ability to operate across several platforms and system environments simultaneously
Ability to diagnose and troubleshoot web browser and connectivity issues
Strong customer interaction and conflict-resolution capability
Ability to communicate technical information accessibly to non-technical customers
Curiosity, proactive mindset, and ability to think outside the box
Strong business acumen and alignment with support-business goals
Ability to travel to the office if required, at least three times a week
Ability to work shifting schedules, including weekends and holidays

Benefits

Comp & perks

Mental health and well-being initiatives
Paid birthday, study, and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERGs) to help you connect and get involved
Investment in your personal growth with training for advancement