Customer Solutions Consultant

SiteMinder

Customer Solutions Consultant providing Spanish- and English-language technical support for SiteMinder’s hotel commerce platform. Resolving customer issues, managing Salesforce cases, and improving support processes in a hybrid Pune role.

Posted 8/5/2026full-timePune • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and analytical skills, with technical knowledge from a hotel background. Proficient in troubleshooting, problem-solving, and managing customer interactions in a high-pressure, SLA-driven environment.

Highest-signal resume keywords

Customer Service ExcellenceTechnical Knowledge in HospitalityFluent in English and SpanishSalesforce CRM ProficiencyProblem-Solving and Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAnalytical SkillsTroubleshootingProcess ImprovementWeb Browser DiagnosticsSLA ManagementKPI TrackingConfiguration RequirementsFeature TestingCustomer Issue Logging

Soft Skills

Strong Communication SkillsOrganizational SkillsTime ManagementConflict ResolutionTeamwork

Tools & Technologies

Salesforce CRM

Industry Keywords

HospitalityCustomer SupportTechnical AssistanceRemote WorkingStakeholder Management

About the role

Key responsibilities & impact

Provide frontline technical assistance and support to SiteMinder customers globally
Develop strong customer relationships through technical, analytical, and customer support via phone, email, chat, and other appropriate mediums
Identify customer support and configuration requirements, set expectations, and resolve issues against KPIs
Resolve or escalate cases to the appropriate stakeholder in line with SLAs and KPIs
Log all internal and external customer issues accurately in Salesforce CRM
Participate in product enhancement and training sessions
Provide feedback to help develop and improve SiteMinder products and systems
Test new feature compatibility with existing product features and systems, documenting observations and outcomes
Maintain knowledge of technical and feature developments through workshops, publications, and training
Identify and own improvements to support methods and processes

Requirements

What you’ll need

High level of customer service and analytical skills
Technical knowledge, especially from a hotel background
Fluent in English and Spanish with excellent verbal and written communication skills
Excellent problem-solving and troubleshooting skills
Strong organizational and time management skills with attention to detail and a process improvement mindset
Ability to prioritize and execute tasks in a high-pressure environment
Proven ability to manage remote working successfully in teamwork, learning and development, productivity, and motivation
Experience working in a high-volume, telephone-based, SLA- and KPI-driven environment
Stakeholder management and ownership mentality across internal and external teams and partners
Ability to operate across several platforms and system environments simultaneously
Ability to diagnose and troubleshoot web browser and connectivity issues
Strong capacity for customer interaction and conflict resolution
Ability to support customers with differing needs and technical abilities
Innate curiosity and proactive mindset
Strong business acumen
Ability to travel to the office if required, at least three times a week
Ability to work shifting schedules, including weekends and holidays

Benefits

Comp & perks

Mental health and well-being initiatives
Paid birthday, study, and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERGs) to help you connect and get involved
Investment in your personal growth with training for advancement