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Customer Success Specialist
SiteMinderCustomer Success Specialist advising hotel clients on maximizing revenue through SiteMinder's platform. Join a supportive team within a hybrid work environment in Manila.
About the role
Key responsibilities & impact- Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue
- Quickly develop rapport with customers over the phone and guide them to adopt our products
- Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs
- Meet KPIs related to revenue expansion and customer adoption scores
- Manage your pipeline and performance to SLAs and KPIs
Requirements
What you’ll need- Have a genuine passion for sales, customer success and providing great customer experiences.
- Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds
- Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
- Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion
Benefits
Comp & perks- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer successcommunication skillsrapport buildingresults-orientedcustomer experiencesalesrevenue expansionpipeline managementperformance managementgoal achievement