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Software Onboarding Specialist
SiteMinderSoftware Onboarding Specialist guiding EMEA customers through their onboarding journey. Managing training sessions and ensuring customer success post-implementation.
About the role
Key responsibilities & impact- Take ownership of customer onboarding from start to finish
- Understand customer requirements and prepare the right setup for a smooth implementation
- Deliver engaging product training sessions via video or phone
- Proactively identify potential issues or delays and take action to resolve them
- Manage multiple customers at different stages of onboarding, keeping everything organized and on schedule
- Set clear expectations with customers and follow through on commitments
- Work closely with teammates to ensure shared goals and service levels are achieved
- Look for ways to improve processes and enhance the customer experience
Requirements
What you’ll need- Take initiative and naturally step in to solve problems before being asked
- Are highly organized and comfortable managing multiple tasks or customers at once
- Enjoy working KPI-driven environments with clear targets or timelines
- Communicate clearly and confidently with customers and teammates
- Stay calm under pressure and know how to prioritize what matters most
- Are a dependable team player who supports others and shares responsibility for results
- Thrive in fast-paced, growing companies where adaptability is key
- Able to support EMEA business hours (from 3:00 PM PHT onwards) while working in a hybrid setup, including three in-office days each week.
Benefits
Comp & perks- Equity packages to be part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study, and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERGs) to help you connect and get involved
- Investment in your personal growth with training for advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer onboardingproblem-solvingorganizational skillscommunicationteam playeradaptabilitytime managementinitiativeprocess improvementcustomer experience