SiteMinder

Customer Onboarding Specialist – EMEA

SiteMinder

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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About the role

  • Take ownership of customer onboarding from start to finish
  • Understand customer requirements and prepare the right setup for a smooth implementation
  • Deliver engaging product training sessions via video or phone
  • Proactively identify potential issues or delays and take action to resolve them
  • Manage multiple customers at different stages of onboarding, keeping everything organized and on schedule
  • Set clear expectations with customers and follow through on commitments
  • Work closely with teammates to ensure shared goals and service levels are achieved
  • Look for ways to improve processes and enhance the customer experience

Requirements

  • Take initiative and naturally step in to solve problems before being asked
  • Are highly organized and comfortable managing multiple tasks or customers at once
  • Enjoy working KPI-driven environments with clear targets or timelines
  • Communicate clearly and confidently with customers and teammates
  • Stay calm under pressure and know how to prioritize what matters most
  • Are a dependable team player who supports others and shares responsibility for results
  • Thrive in fast-paced, growing companies where adaptability is key
  • Able to support EMEA business hours (from 3:00 PM PHT onwards) while working in a hybrid setup, including three in-office days each week.
Benefits
  • Equity packages to be part of the SiteMinder journey
  • Hybrid working model (in-office & from home)
  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study, and volunteering leave every year Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERGs) to help you connect and get involved
  • Investment in your personal growth with training for advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer onboardingproblem-solvingorganizational skillscommunicationtime managementteam playeradaptabilityinitiativeprocess improvementcustomer experience