SiteMinder

Onboarding Configuration Analyst

SiteMinder

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 ₱27,000 - ₱29,000 per month

About the role

  • Provide back-end technical support for SiteMinder products to internal and external customers.
  • Help customers configure and optimize the platform to support their business and guest acquisition strategy.
  • Troubleshoot authentication, configuration, and system issues to ensure smooth performance.
  • Deliver excellent onboarding and customer support via phone, email, and other channels.
  • Manage and resolve cases in line with SLAs and KPIs, ensuring accurate CRM documentation.
  • Collaborate with cross-functional teams to improve processes and customer experience.
  • Support customers across the Europe, Middle East, and Africa (EMEA) region.

Requirements

  • Eagerness to learn and grow. Fresh graduates and early-career professionals are welcome to apply.
  • A customer-first mindset with strong problem-solving skills.
  • Excellent English communication skills, both written and verbal.
  • The ability to analyze issues, troubleshoot effectively, and work across multiple systems.
  • Comfort working in a fast-paced, KPI-driven environment.
  • A collaborative and adaptable attitude, with a focus on delivering great customer experiences.
  • Flexibility and willingness to support EMEA business hours in a hybrid work set-up
Benefits
  • Hybrid working model (in-office & from home)
  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved
  • Investment in your personal growth offering training for your advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
back-end technical supportauthentication troubleshootingconfiguration troubleshootingsystem issue resolutionCRM documentation
Soft Skills
customer-first mindsetproblem-solving skillsexcellent communication skillsanalytical skillscollaborative attitudeadaptabilityflexibility