SiteMinder

Onboarding Specialist, Spanish

SiteMinder

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Qualify customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
  • Deliver a high standard of customer training on the chosen SiteMinder product via a digital communication platform
  • Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
  • Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
  • Drive customer projects forward, taking ownership of each project meeting it’s objectives

Requirements

  • Language Skills: English and Spanish
  • You will have proven customer service experience with a passion for providing a premium customer experience
  • You are tech savvy with a sound knowledge of all things technology
  • You have worked towards targets and are goal oriented
  • You are always thinking about the customer experience
  • Experience in the hotel industry in admin roles, hotel digital marketing or in a SaaS company is a plus!
Benefits
  • Equity packages for you to be a part of the SiteMinder journey
  • Hybrid working model (in-office & from home)
  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecommunicationproblem solvingownershipgoal orientedcustomer experiencetraining deliveryproject management