SiteMinder

Customer Success Specialist, Spanish

SiteMinder

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • Spain

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue
  • Quickly develop rapport with customers over the phone and guide them to adopt our products
  • Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs
  • Meet KPIs related to revenue expansion and customer adoption scores
  • Manage your pipeline and performance to SLAs and KPIs

Requirements

  • Have a genuine passion for sales, customer success and providing great customer experiences.
  • Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English and Italian
  • Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
  • Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion.
  • High level of Spanish & English
Benefits
  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved
  • Investment in your personal growth offering training for your advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillscustomer successcustomer experiencerapport buildingresults-orientedpassion for salesability to connect with diverse backgrounds