Account Manager, SMB

Sitemate

Account Manager managing a portfolio of 150 SMB customers at Sitemate. Driving adoption and revenue growth through account reviews and product positioning.

Posted 7/20/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSenior💰 A$98,000 - A$112,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships within a SaaS environment, focusing on account reviews, upselling, and cross-selling opportunities while maintaining CRM accuracy and effective collaboration with cross-functional teams.

Highest-signal resume keywords

SaaS Sales ExperienceAccount ManagementCRM MaintenancePrioritisation SkillsCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Time ManagementGrowth MindsetCollaboration

Industry Keywords

SMB CustomersAccount Review MeetingsUpsell OpportunitiesCross-Sell OpportunitiesRenewal CyclesPricing NegotiationContractingCustomer Success ManagementProduct Adoption

About the role

Key responsibilities & impact

Run structured account review meetings with SMB customers to uncover workflow gaps and position relevant product use cases.
Prospect within a ~150-account book by booking discovery conversations and identifying upsell / cross-sell opportunities.
Manage renewal cycles end-to-end, including pricing, negotiation, and contracting.
Partner closely with CSMs to stay across customer context, risks and timing to align commercial plays with customer readiness.
Prioritise accounts and organise your calendar to balance long-term expansion plays with short-term commercial activities.
Maintain accurate CRM hygiene, pipeline updates, and forecasting across all open opportunities.
Collaborate with SMB Customer Success Managers, SMB Account Executives and Product teams to provide feedback on customer needs and product adoption.

Requirements

What you’ll need

Strong prioritisation and time management
Experience in SaaS sales environment
Growth mindset: Can receive feedback and change behaviour
Great collaborator: Easy to work with and iterate ideas with
Built world landscape knowledge & experience (Nice to Have)

Benefits

Comp & perks

Equity options - own a piece of what you’re helping to build
20 days paid annual leave, plus sick, carer’s, and compassionate leave
Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
Learning & Development - professional growth budget and transparent career plans
Employee Assistance Program (EAP) - for confidential counseling, mental health support, and life resources
Laptop and home office setup budget
Flexible work - remote and hybrid options, plus the ability to work from anywhere for several weeks each year
Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions
Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket