Sitemate

Product Operations Manager

Sitemate

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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Salary

💰 A$100,000 - A$120,000 per year

About the role

  • Owning and evolving SIFT (System for Insights, Feedback & Trends), using AI to analyse customer and prospect feedback across channels
  • Designing and maintaining feedback, NPS, and insight pipelines that teams actually use
  • Coordinating KPI, SLA, and delivery metrics across Product and Engineering
  • Working with teams to improve delivery velocity, quality, and predictability
  • Supporting the rollout and adoption of AI tools, including measuring usage and impact
  • Reducing operational load on the CTO and PGMs by absorbing admin, coordination, and tooling work
  • Acting as a thought partner to Product, Design, Engineering leadership on priorities, trade-offs, and execution

Requirements

  • Strong operational and systems thinking
  • Ability to turn messy inputs (feedback, data, requests) into clear outputs
  • Clear written and verbal communication
  • Experience working closely with Product and Engineering teams
  • Experience in Product Ops, Engineering Ops, TPM, or similar roles (Nice to Have)
  • Exposure to delivery analytics, or developer experience tooling (Nice to Have)
  • Experience supporting leadership teams (CTO, Heads of Product/Engineering) (Nice to Have)
  • Experience working in scaling or high-growth environments (Nice to Have)
Benefits
  • Competitive, performance-based remuneration
  • Equity options - own a piece of what you’re helping to build
  • 20 days of paid annual leave, plus sick, carer’s, and compassionate leave
  • Paid parental leave - 16 weeks for primary carers, 6 weeks for secondary carers (including adoption and stillbirth support)
  • Professional growth budget and a transparent career development framework
  • Laptop and home-office setup budget
  • Flexible work - remote or hybrid, plus the ability to work from anywhere for a few weeks each year
  • Community & connection - weekly team lunches, global offsites, and our signature “Life Story” sessions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIfeedback analysisNPSinsight pipelinesKPI metricsSLA metricsdelivery metricsdelivery analyticsdeveloper experience toolingProduct Ops
Soft Skills
operational thinkingsystems thinkingcommunicationcoordinationthought partnershipproblem-solvingcollaborationadaptabilityprioritizationexecution