Customer Success & Operations Manager

Sitemark

Customer Success & Operations Manager at Sitemark optimizing customer support and operational processes for renewable energy projects. Enhancing customer relationships and ensuring exceptional outcomes through effective management.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests.
Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases.
Build and maintain strong customer relationships to enhance loyalty and retention.
Deliver product training and education to maximize customer value.
Coordinate with internal and external stakeholders for efficient and high-quality service delivery.
Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members.
Manage data acquisition, including expanding drone pilot network and negotiating pricing.
Project manage field operations, addressing issues promptly and maintaining customer communication.
Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution.
Utilize organizational skills to manage multiple functions and projects simultaneously.
Identify process gaps and streamline workflows for operational excellence.
Create a structured customer onboarding process for smooth transitions and successful adoption.
Anticipate risks and implement mitigation plans to minimize disruptions.
Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.

Requirements

What you’ll need

Bachelor's degree or higher in a relevant field.
Minimum two years of experience in high-tempo operational environments.
Quick learner with strong decision-making and problem-solving abilities.
Exceptional planning, scheduling, and stakeholder management skills.
Ability to work independently and collaboratively in team settings.
Proactive mindset with a focus on process improvements.
Business and tech savvy, staying updated on industry trends.
Analytical skills for data interpretation and insights.
Persuasive communication style with diverse stakeholders.
Familiarity with customer relationship management applications.
Strong interpersonal skills and attention to detail.
Experience in photogrammetry, Lidar, and UAV operations (Nice to Haves).
Knowledge of the solar industry and regulations (Nice to Haves).
Experience in customer success management (Nice to Haves).

Benefits

Comp & perks

Exciting job with continuous learning opportunities.
Impactful role in a fast-paced, globally-focused tech company.
Competitive salary package and attractive benefits.
Collaborative and positive work environment.
Interesting home working policy for flexibility.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data acquisitionproject managementcustomer onboardingprocess improvementphotogrammetryLidarUAV operationsanalytical skillsstakeholder managementcustomer success management

Soft Skills

problem-solvingdecision-makingplanningschedulinginterpersonal skillsattention to detailproactive mindsetorganizational skillscommunicationcollaboration

Certifications

Bachelor's degree