Community Manager – AI Products
SiteGround Web Hosting Company
full-time
Posted on:
Location Type: Hybrid
Location: Sofia • Bulgaria
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About the role
- We're looking for a **Community Builder** to create and grow engaged communities around our new AI products -** Coderick AI** and **SiteGround AI Studio**. You'll establish our presence on platforms like Discord, Reddit, and relevant forums, and build spaces where users connect, share feedback, and help each other succeed.
- This is a ground-up role. You'll define the strategy, launch the communities, and nurture them into active, valuable spaces for our users and our product teams.
- Build and manage online communities across our own channels, Discord, Reddit, forums, and other relevant platforms;
- Develop community strategy including platform selection, engagement tactics, and growth plans;
- Create and maintain community guidelines, structures, and moderation practices;
- Foster meaningful conversations and connections among community members;
- Act as the voice of SiteGround in community spaces - answering questions, sharing updates, and gathering feedbackIdentify and nurture community advocates and power users;
- Surface user feedback, feature requests, and pain points to product teams;
- Plan and run community events, AMAs, challenges, and other engagement initiatives;
- Track community health metrics and report on growth, engagement, and sentiment;
- Collaborate with marketing and product teams to align community efforts with launches and campaigns.
Requirements
- 3+ years of experience building and managing online communities;
- Proven track record of growing communities from scratch on platforms like Discord, Reddit, or forums;
- Deep understanding of community dynamics, engagement tactics, and moderation best practices;
- Excellent written communication skills with a natural, authentic voice;
- Passion for technology and genuine interest in AI tools;
- Ability to balance community advocacy with business objectives;
- Self-starter who can work independently and take ownership of community strategy;
- Fluent English.
Benefits
- Competitive salary with achievement bonus;
- Premium health insurance;
- Reduced working hours every Friday;
- Аdditional trainings to upskill your job competencies;
- Free office restaurant with our own chef team;
- Free access to our in-office gym with professional instructors;
- Free HIIT, Prama, Yoga, Pilates, and table tennis classes in our HQ office;
- Free Multisport or CoolFit card;
- Additional days off for long service and volunteering;
- Anniversary and company gifts;
- Knowledge-sharing at multiple meetups and mini conferences in our offices.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
community buildingcommunity managementcommunity strategyengagement tacticsmoderation practicescommunity health metricsevent planningfeedback gatheringAI tools
Soft Skills
written communicationself-starterownershipcommunity advocacyinterpersonal skills