Client Success Advisor

SiteCare

Client Success Advisor managing relationships for high-value client accounts in a remote position. Responsible for client retention, account growth, and collaboration with internal teams.

Posted 5/19/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Own and manage a portfolio of high-value client accounts
Conduct structured client touchpoints with prepared agendas
Identify and close expansion opportunities within existing accounts
Monitor client consumption relative to plan scope
Step into active Client Specialist conversations when larger commercial opportunities arise
Hold delivery teams accountable on quality and timeliness
Lead monthly client review meetings
Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets
Coordinate with delivery, support, and development teams on larger engagements
Maintain ownership of the client relationship throughout

Requirements

What you’ll need

4+ years managing client relationships in a B2B services or agency environment
Strong experience with WordPress and web technology services
Demonstrated ability to identify and close account expansion opportunities
Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades
Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention
Ability to work across teams and step into active colleague workflows when the client situation warrants it
Strong remote communication skills
Able to build trust and manage relationships without in-person interaction
Comfortable operating in a role with evolving structure

Benefits

Comp & perks

Fully remote position
Must be available during US business hours
No travel anticipated

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client relationship managementaccount expansioncommercial conversationspricing adjustmentsscope managementWordPressweb technology services

Soft Skills

communication skillstrust buildingrelationship managementassertivenessteam collaborationproblem-solving