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SiteCare

Customer Support Specialist – WordPress

SiteCare

. Respond to inbound client requests promptly and professionally, setting clear expectations on timeline and next steps.

Posted 4/21/2026contractRemote • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
DNSWordPress

About the role

Key responsibilities & impact
  • Respond to inbound client requests promptly and professionally, setting clear expectations on timeline and next steps.
  • Identify what is actually needed — ask smart questions, get to the root of the issue, and translate that into clear direction for the internal team.
  • Coordinate work across the ticketing system, project management tools, and internal Slack, keeping everything organized and moving.
  • Communicate project status in both directions — updates from the team to the client, and context from the client to the team.
  • Create and get approval on quotes for work that falls outside standard maintenance scope.
  • Flag opportunities where a client may benefit from additional services or an expanded engagement.
  • Manage multiple concurrent tasks across different clients without losing track of priorities.

Requirements

What you’ll need
  • Strong written and verbal communication skills
  • Solid working knowledge of WordPress
  • Comfortable troubleshooting common issues related to plugins, themes, and site configurations
  • Familiar with web hosting concepts, DNS basics, and SSL
  • Experience with common page builders (Gutenberg, Elementor, Divi, or similar)
  • Exposure to eCommerce, membership, or LMS plugins is a plus

Benefits

Comp & perks
  • Remote work options
  • Self-employed contract engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WordPresstroubleshootingpluginsthemessite configurationsGutenbergElementorDivieCommerceLMS plugins
Soft Skills
written communicationverbal communicationorganizational skillsproject managementclient managementproblem-solvingprioritizationcollaborationattention to detailexpectation management