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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client service capabilities through effective communication, problem-solving, and relationship-building. Proficient in Excel and skilled in delivering presentations to support client renewals and Open Enrollment processes.
Highest-signal resume keywords
Client ServiceExcel ProficiencyPresentation DevelopmentProblem-SolvingInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationHigh ResponsivenessProfessionalism
Industry Keywords
Client RenewalsOpen EnrollmentCost AnalysisPlan PerformanceReporting
About the role
Key responsibilities & impact- Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate.
- Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal.
- Act as the central gatekeeper for all information pertaining to client renewals or mid-year changes.
- Lead virtual and in-person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions.
Requirements
What you’ll need- Strong verbal and written communication skills.
- Proficiency in Excel.
- High responsiveness to client inquiries.
- Ability to develop and deliver presentations in group settings.
- Strong interpersonal skills to build trust-based relationships with clients.
- Excellent problem-solving and cost-analysis abilities.
- Ability to work effectively with teammates and demonstrate professionalism in language and behavior.
Benefits
Comp & perks- Health insurance
- Paid time off
