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Customer Service & Social Media Representative
SiPRiKundenservice- und Social-Media-Mitarbeiter:in für SiPRi, eine deutsche Marke für smarte Sicherheitsprodukte. Betreuung von Kund:innen, Rezensionen, Social-Kanälen und Content im DACH-Raum.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on handling inquiries and resolving complaints across platforms like Amazon and Shopify. Proficient in managing social media channels and creating engaging content while analyzing key performance metrics.
Highest-signal resume keywords
Excellent German Language SkillsCustomer Service ExperienceSocial Media ManagementE-Commerce KnowledgeDigital Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Independent Working StyleStructured ApproachReliable Work EthicGood Sense for LanguageProfessional Tone
Tools & Technologies
AmazonShopifySocial Media Tools
Industry Keywords
Customer InquiriesComplaints ResolutionProduct Reviews ManagementContent CreationTrend Monitoring
About the role
Key responsibilities & impact- Handling customer inquiries via Amazon, Shopify and email
- Resolving complaints, returns and warranty cases in coordination with the team
- Managing and responding to product reviews and ratings
- Creating and maintaining response templates and an FAQ
- Managing social media channels, including posting, community management, comments and messages
- Creating and scheduling content in coordination with marketing
- Monitoring trends and competitors and gathering content ideas
- Supporting the analysis of key metrics such as reach, engagement and response times
Requirements
What you’ll need- Excellent German, both written and spoken
- Some experience in customer service, social media or e‑commerce; career changers welcome
- Confident use of common digital tools
- Experience with Amazon, Shopify or social media tools is a plus
- Independent, structured and reliable working style
- A good sense for language, brand and a professional tone
- Own technical equipment (laptop, stable internet) for working from home
Benefits
Comp & perks- 100% remote — work flexibly from wherever you want
- Flexible hours on a part-time or mini-job basis, compatible with study or family commitments
- Flat hierarchies, short decision-making paths and direct access to the founders
- Real responsibility from day one and the opportunity to grow with a scaling brand
- Structured onboarding with clear processes (SOPs) and digital tools