Relationship and Sales Assistant
SINGULARH
full-time
Posted on:
Location Type: Hybrid
Location: Moema • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$2,200 per month
Job Level
Mid-LevelSenior
About the role
- Lead Management: Actively convert and follow up with leads via WhatsApp and phone calls, using sales techniques to drive engagement and schedule appointments.
- Consultative Service: Clearly and persuasively explain the clinic’s procedures, services and differentiators.
- Patient Journey: Monitor the patient journey, including proactive post-consultation follow-up and encouraging rebooking.
- Spreadsheet Management: Complete and maintain lead and patient conversion spreadsheets, performing weekly analysis to identify improvements and opportunities.
- Reception and Welcoming: Greet and welcome patients with courtesy, professionalism and empathy.
- Scheduling: Efficiently manage the appointment calendar, scheduling and rescheduling consultations, exams and procedures.
- Clinic Organization: Keep the consultation room organized and ensure proper arrangement of equipment and necessary supplies.
- Platform Management: Use management platforms and software for scheduling, finance and CRM.
- Inventory Control: Assist with inventory management by monitoring supplies and materials.
- Financial Support: Compile and provide basic administrative and financial information to the accounting/finance teams on a weekly basis.
- Meetings: Actively participate in weekly alignment meetings to discuss expectations, results and growth strategies.
Requirements
- Education: High school diploma.
- Computer Skills: Proficient in Microsoft Office (Excel, Word) for spreadsheet completion and analysis.
- Communication: Excellent verbal and written communication, with formal and correct Portuguese.
- Tools: Proficient in the use of WhatsApp Business.
- Prior Healthcare Experience: Preference for experience in reception or administrative roles at medical offices and clinics (particularly dermatology).
- Sales Experience: Preference for prior experience in sales, prospecting and/or customer service, acting as a clinic concierge.
- Profile: Professional, courteous, proactive demeanor and a willingness to grow with the practice.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
spreadsheet managementdata analysissales techniquespatient conversionappointment schedulinginventory managementfinancial reportingcustomer service
Soft skills
communicationprofessionalismempathycourtesyproactivitypersuasivenessteam collaboration