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About the role
Key responsibilities & impact- Serve as client advocate in all respects of the Singular product, project managing all customer onboarding and overseeing all technical solution deliveries.
- Regularly meet and engage customers to understand how they are using the platform and provide ideas, training on product features and enhancements.
- Consistently meet or exceed customer retention goals and applicable success metrics.
- Work closely with internal resources on escalation and resolution processes for critical customer issues.
- Become a trusted advisor to customers to fully understand their needs and help find ways to solve or simplify these pain points through Singular’s product.
- Identify incremental revenue opportunities and hold regular QBRs (in-person and remotely).
Requirements
What you’ll need- 3+ years professional experience supporting a SaaS-based business model in client services, customer success or account management.
- Prior experience leading technical implementations and supporting technical relationships with large companies.
- Strong understanding of mobile marketing ecosystem and the companies in this space including but not limited to, MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies.
- Consistent record as a top performer in a customer success role understanding client’s needs.
- Passionate about working in a high-touch customer-facing role and interest for complex technology.
- Self-starter, excellent communication and presentation skills, highly refined interpersonal skills.
- Enjoys working in a fast-paced, growth environment.
- Positive, “can-do” attitude!
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcustomer onboardingtechnical solution deliverycustomer retentiontechnical implementationsclient servicescustomer successaccount managementmobile marketing ecosystembusiness intelligence
Soft Skills
communication skillspresentation skillsinterpersonal skillsself-starterproblem-solvingcustomer advocacytrust buildingadaptabilitypositive attitudeteam collaboration