SingleOps

Product Designer

• Join a small but mighty team of passionate designers
• Collaborate with PMs, engineers, and fellow designers to shape strategy and craft elegant user experiences
• Design intuitive, high-impact solutions that make complex workflows feel simple for both field and office crews as well as their clients
• Meet with customers at their locations and on calls
• Contribute to the growth of our design system and design ops foundation – helping us scale consistent, accessible experiences across multiple platforms and brands
• Balance big-picture thinking with thoughtful execution
• Utilize AI tools for research, design, and prototyping (we're leaning in)
• Contribute to a strong, collaborative design culture grounded in feedback, transparency, and craft
• Build products for the SMB customer; a mashup of the visual design craft of B2C and the strategic workflow needs of enterprise

Customer Advocate

• Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
• Directly troubleshoot customer issues and resolve them by implementing attainable solutions
• Evaluate and escalate bugs to development as they come to your attention inside the product
• Provide feedback to develop support processes to add value for customers
• Apply technical writing skills to contribute to knowledge bases (FAQs, Help Center, Training Material, Internal Documentation)
• Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner
• Work cross-functionally with other members within the organization
• Report to the Senior Manager of Customer Support

Product Manager

• Own the roadmap for Estimates, shaping how landscapers propose and sell work to their customers
• Own the roadmap for in-app analytics and work with Data Intelligence engineers to bring those analytics to life
• Drive high-impact execution alongside a dedicated cross-functional team of engineers and a product designer (Estimates) or Data Intelligence engineers (Data)
• Blend customer empathy with business insight, leveraging user research, product data, and market trends to make smart, outcome-driven decisions
• Champion collaboration and clarity, ensuring your team has the context and alignment needed to move quickly while building scalable, high-quality solutions
• Measure success by outcomes, not just outputs
• Create widgets and dashboards that ultimately get presented in-product (Data role)
• Improve customer communications, pipeline tracking, and overall client experience (Estimates role)
• Deliver solutions that meaningfully improve customer success and revenue growth

Data Engineer

• Build and maintain scalable, modular data pipelines using tools like dbt and Azure Data Factory
• Design batch and streaming data workflows that support near-real-time reporting and operational intelligence
• Deliver high-quality, trusted datasets to enable analytics, dashboards, embedded apps, and AI use cases
• Influence and guide the evolution of our data platform tooling and architectural decisions
• Contribute to structured architectural patterns such as Medallion for layered, reusable data models
• Drive data quality through testing, observability, and proactive alerting (e.g. dbt test, data contacts)
• Partner across engineering, product, and analytics teams to improve velocity, reusability, and access to data with documentation, lineage, and governance
• Collaborate on architecture and tooling that powers insight and action for customer-facing and internal use cases

Product Designer

Customer Advocate

Product Manager

Senior Data Engineer