Deputy Manager - Technical Support

Sinch

full-time

Posted on: 9/19/2025

Origin: • 🇮🇳 India

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Mid-LevelSenior

GrafanaLinuxMongoDBMySQLNGINXOraclePythonRedisTCP/IPUnix

About the role

Lead and manage a team of professionals to achieve team goals and targets
Provide guidance, coaching, and support to team members to enhance their skills and performance
Coordinate and monitor team activities to ensure efficient and effective operations
Develop and implement strategies to improve team performance and productivity
Collaborate with other teams and departments to achieve shared goals and objectives
Track and analyze team performance metrics and provide reports and recommendations to management
Monitor and test application performance, identify bottlenecks and work with engineering to implement fixes
Write and maintain custom scripts to increase system efficiency and reduce manual intervention
Install, configure, update and maintain operating systems, application software and system management tools
Manage database administration tasks (MySQL, MongoDB, Redis), backups and query execution
Install, configure and manage Tomcat and Nginx webservers
Create dashboards and monitoring views in Grafana, ELK and configure Nagios
Troubleshoot UNIX/Linux based environments and resolve operational incidents

BS/MS degree in Computer Science, Engineering or a related subject
B.Tech./B.E/BCA/BSc(IT) educational qualification
Experience: 5 to 8 yrs
MYSQL installation and backup and query execution
Solid scripting skills (e.g., Bash Shell scripts, Python)
Solid networking knowledge (OSI network layers, TCP/IP)
Experience with databases, networks (LAN, WAN) and OS patch management
Solid experience in database administration (MySQL, MongoDB, Redis)
Tomcat & Nginx Webservers installation and management
Creating dashboards in tools like Grafana, ELK
Monitor and test application performance for potential bottlenecks and work with engineering to implement fixes
Write and maintain custom scripts to increase system efficiency and lower human intervention
Install, configure, update and maintain operating systems, application software and system management tools
Proven working experience in installing, configuring and troubleshooting UNIX/Linux based environments
Experience with monitoring systems and configuration of Nagios tool
Prior experience in a leadership position (Team Lead/Senior System Engineer) with team handling experience
Excellent communication and interpersonal skills
Proven ability to effectively manage multiple priorities and meet deadlines
Ability to collaborate and work effectively with cross-functional teams
Strong problem-solving and decision-making skills
Knowledge of Messaging queue, Oracle, shell scripts
RHCE - Certification (desirable)