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Financial Operations Analyst – Jr
SIN Sistema de Implante Nacional Ltda.Financial Operations Analyst ensuring customer focus and internal support. Responsibilities include resolving financial operational demands and maintaining internal customer relations.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Ensure customer focus
- Develop a First Call Resolution culture with internal teams
- Provide support to all internal SIN areas that interact with customers, prioritizing Commercial Operations and Collections via SIN contact channels
- Support the Commercial Operations and Collections teams
- Manage financial operations requests (understand, handle, monitor and resolve within the deadlines established for each type of situation)
- Attend regular meetings with internal departments to ensure governance of topics under the department’s responsibility
- Provide feedback/follow-up on requests to the requesting departments
- Open and close tickets in the Freshdesk platform
Requirements
What you’ll need- Experience with exchange and return procedures in an ERP (SAP)
- Experience with financial reconciliations, exchanges, card transactions, returns and boletos (bank slips)
- Experience in customer service and relationship management
- Bachelor’s degree in Finance or related field
Benefits
Comp & perks- Meal voucher 🍽
- Grocery voucher 🛒
- Medical insurance 🏥
- Dental insurance 🦷
- Vidalink (pharmacy benefit) 💊
- TotalPass (wellness/gym membership) 🏋♀
- Transport allowance 🚏
- Life insurance 📝
- Birthday day off 🎂
- PLR (profit-sharing) 📊
- Discounts on university/education, language courses and leisure activities 🎟
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Financial OperationsExchange ProceduresReturn ProceduresCard TransactionsBoletos
Soft Skills
Customer FocusCollaborationFeedback Management
Certifications
Bachelor’s Degree in Finance