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SIN Sistema de Implante Nacional Ltda.

Financial Operations Analyst – Jr

SIN Sistema de Implante Nacional Ltda.

Financial Operations Analyst ensuring customer focus and internal support. Responsibilities include resolving financial operational demands and maintaining internal customer relations.

Posted 7/3/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Ensure customer focus
  • Develop a First Call Resolution culture with internal teams
  • Provide support to all internal SIN areas that interact with customers, prioritizing Commercial Operations and Collections via SIN contact channels
  • Support the Commercial Operations and Collections teams
  • Manage financial operations requests (understand, handle, monitor and resolve within the deadlines established for each type of situation)
  • Attend regular meetings with internal departments to ensure governance of topics under the department’s responsibility
  • Provide feedback/follow-up on requests to the requesting departments
  • Open and close tickets in the Freshdesk platform

Requirements

What you’ll need
  • Experience with exchange and return procedures in an ERP (SAP)
  • Experience with financial reconciliations, exchanges, card transactions, returns and boletos (bank slips)
  • Experience in customer service and relationship management
  • Bachelor’s degree in Finance or related field

Benefits

Comp & perks
  • Meal voucher 🍽
  • Grocery voucher 🛒
  • Medical insurance 🏥
  • Dental insurance 🦷
  • Vidalink (pharmacy benefit) 💊
  • TotalPass (wellness/gym membership) 🏋‍♀
  • Transport allowance 🚏
  • Life insurance 📝
  • Birthday day off 🎂
  • PLR (profit-sharing) 📊
  • Discounts on university/education, language courses and leisure activities 🎟

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Financial OperationsExchange ProceduresReturn ProceduresCard TransactionsBoletos
Soft Skills
Customer FocusCollaborationFeedback Management
Certifications
Bachelor’s Degree in Finance