Component Manufacturing Implementation & Support Specialist

Simpson Strong-Tie

Component Manufacturing Implementation & Support Specialist overseeing software solutions for Simpson Strong-Tie. Responsible for customer software implementation, training, and ongoing support.

Posted 5/13/2026full-timeRemote • Alabama, Montana, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $71,900 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Oversee the consultation, implementation, training and support of Simpson Strong-Tie’s component solutions software.
Work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers.
Manage the customer software implementation process.
Coordinate projects with Design Services and Component Review Services teams.
Act as a liaison between the customer and software product and development teams.
Provide ongoing post-implementation support and training of ICS software systems.
Collaborate with the sales team to perform client needs assessments.

Requirements

What you’ll need

Bachelor’s degree preferred.
3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP.
Understanding of wood framed construction practices, details, related building codes and design standards preferred.
Ability to make sound business judgments.
Ability to exhibit creativity and innovation.
Ability to balance analysis, wisdom, experience, and perspective when making decisions.
Ability to calculate figures and amounts (discounts, interest, commissions, proportions, percentages, area, circumference, volume).
Ability to identify options for solving a problem and evaluate strengths and weaknesses.
Ability to respond positively to change.
Ability to build and sustain productive customer relationships.
Ability to work collaboratively with employees within department and across functions.
Ability to manage multiple projects and priorities simultaneously.
Ability to utilize Microsoft Office suite.
Working knowledge of SQL databases.
Basic understanding of computer networking and hardware/software troubleshooting.

Benefits

Comp & perks

medical
dental
vision
retirement contributions
employee stock purchase and bonus plans
pay for holidays
vacation
sick days
funerals and jury duty
years of service awards
employee discounts
employee referral bonuses
charitable contribution matching
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

design and engineeringprefabricated metal plate connected wood trussesEWPwood framed construction practicesbuilding codesdesign standardsSQL databasescomputer networkinghardware troubleshooting

Soft Skills

sound business judgmentscreativityinnovationdecision makingproblem solvingadaptabilitycustomer relationship managementcollaborationproject managementprioritization

Certifications

Bachelor’s degree