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Account Manager – Growth & Expansion
Simpro SoftwareAccount Manager managing a customer portfolio at Simpro, a SaaS company. Working in a fast-paced environment, focusing on renewals and customer relationships.
About the role
Key responsibilities & impact- Own renewals & reduce churn
- Manage end-to-end renewals across a large portfolio with consistency and accuracy
- Proactively identify at-risk customers through outreach and usage insights
- Maintain clear, reliable renewal forecasts and pipeline visibility
- Identify growth opportunities
- Spot and act on expansion opportunities (users, modules, training)
- Partner with customers to unlock additional value from the Simpro platform
- Contribute to revenue growth while maintaining a strong customer-first mindset
- Operate with structure & discipline
- Follow established playbooks, cadences, and processes
- Maintain excellent CRM hygiene and account records
- Manage a high-volume portfolio with strong organisation and attention to detail
- Build strong, practical relationships
- Engage with time-poor, operational customers in a clear and direct way
- Translate product features into simple, tangible business outcomes
- Build trust through consistency, reliability, and genuine care
Requirements
What you’ll need- Experience in Account Management, Customer Success, or Renewals within SaaS
- Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
- Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
- Strong commercial instincts with the ability to identify and act on growth opportunities
- High level of process discipline and ability to follow structured workflows
- A driven, outcomes-focused mindset with the ability to thrive in a scaling business
Benefits
Comp & perks- Novated leasing via salary packaging
- Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Casual dress and relaxed office environment
- Fun team camaraderie and events
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- Service Recognition awards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementCustomer SuccessRenewalsCRM hygienePipeline managementForecastingSaaS
Soft Skills
Organizational skillsAttention to detailRelationship buildingCommunicationCustomer-first mindsetProcess disciplineOutcomes-focused mindset