Simpro Software

Account Manager – Growth & Expansion

Simpro Software

full-time

Posted on:

Location Type: Office

Location: Eight Mile Plains • Australia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own renewals & reduce churn
  • Manage end-to-end renewals across a large portfolio with consistency and accuracy
  • Proactively identify at-risk customers through outreach and usage insights
  • Maintain clear, reliable renewal forecasts and pipeline visibility
  • Identify growth opportunities
  • Spot and act on expansion opportunities (users, modules, training)
  • Partner with customers to unlock additional value from the Simpro platform
  • Contribute to revenue growth while maintaining a strong customer-first mindset
  • Operate with structure & discipline
  • Follow established playbooks, cadences, and processes
  • Maintain excellent CRM hygiene and account records
  • Manage a high-volume portfolio with strong organisation and attention to detail
  • Build strong, practical relationships
  • Engage with time-poor, operational customers in a clear and direct way
  • Translate product features into simple, tangible business outcomes
  • Build trust through consistency, reliability, and genuine care

Requirements

  • Experience in Account Management, Customer Success, or Renewals within SaaS
  • Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts)
  • Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries
  • Strong commercial instincts with the ability to identify and act on growth opportunities
  • High level of process discipline and ability to follow structured workflows
  • A driven, outcomes-focused mindset with the ability to thrive in a scaling business
Benefits
  • Novated leasing via salary packaging
  • Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
  • Generous Parental Leave Program
  • Paid Volunteer Leave Days
  • Public Holiday Exchange Scheme
  • Talent Referral Program – get rewarded for referring a friend to join our team!
  • Casual dress and relaxed office environment
  • Fun team camaraderie and events
  • Opportunities for career progression and development
  • Diverse training & internal networking opportunities across all of our product lines
  • Service Recognition awards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessRenewalsCRM hygienePipeline managementForecastingSaaS
Soft Skills
Organizational skillsAttention to detailRelationship buildingCommunicationCustomer-first mindsetProcess disciplineOutcomes-focused mindset