Simpro Software

Artificial Intelligence

• Introduce AI as the back-office engine that can transform customer profitability - bringing the technical firepower, demos, and direct engagement that turns interest into adoption.
• Be the product authority in the room, connecting our AI capabilities to exactly where a customer is losing margin today.
• Work shoulder-to-shoulder with leadership and cross-functional teams, driving outbound into non-managed accounts and backing Account Managers when deals are live.
• Run consistent, focused outbound into non-managed accounts to build a pipeline of customers ready to transform their economics.
• Carry - and crush - a defined adoption and expansion quota tied directly to the value you put on customers’ bottom lines.
• Demonstrate and present our AI solutions with authority, translating the technology into the one number customers care about most.
• Step in for Account Managers on demos and technical conversations the moment an opportunity opens.
• Know how our products integrate with each other and with the customer’s existing technology stack to deliver that margin lift.
• Handle every technical question and objection customers throw at you as they evaluate moving their back office to AI.
• Build and maintain deep mastery across the full portfolio - including new products and acquisitions the day they land.
• Bring the voice of the customer back to product, shaping the roadmap with insight only a frontline expert has.
• Stay sharp on industry trends and the competition so you can out-position anyone in the market.

AI Sales Specialist

Account Manager

• Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
• Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
• Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
• Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
• Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
• Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.

Analyst

• Support the accurate and timely processing of sales commissions
• Ensure commissions are calculated and processed accurately every period
• Maintain data integrity across all commission inputs and tracking systems
• Serve as a dependable resource for Finance during monthly and quarterly close
• Support the Sales team with timely, accurate answers to commission questions
• Reconcile and validate sales data inputs including bookings, quota attainment, and plan adjustments
• Maintain commission tracking systems and ensure records are current and accurate
• Prepare commission accruals, variance reports, and supporting schedules for Finance close
• Investigate and resolve commission disputes from sales representatives in a timely manner
• Develop a working knowledge of all active commission plans and apply them correctly
• Distribute commission statements to payees and respond to calculation inquiries
• Document processes and identify opportunities to improve accuracy or efficiency

AI Sales Specialist

Account Manager

Commissions Analyst