Simpro Software

Revenue Operations

• Lead and develop a team of data engineers and visualization specialists who ensure that the data flows smoothly from operational systems to data warehouses and are accessible for analysis, often using tools like SQL, Python, APIs and big data technologies.
• Ensure the team provision trusted data for end users to analyze and report against by building user friendly data visualizations that are deployed across Simpro Group.
• Own the certification of all, and the creation of the most important, operational dashes for revenue generating teams.
• Design and implement complex data pipelines using Fivetran for optimal extraction, transformation, and loading of data from various sources.
• Manage and optimize data queries and performance in Google BigQuery to ensure efficient data storage and retrieval.
• Develop, monitor, and maintain a scalable data architecture, as well as optimize and oversee database performance.
• Collaborate with cross-functional teams to translate business requirements into non-technical terms and data frameworks.
• Ensure data integrity, compliance with data governance and security policies, and continuous availability of data for operational and analytical purposes.
• Continuously evaluate new technologies and tools to enhance the data architecture and analytics capabilities of the organization.

Manager, RevOps Data Engineering

Account Executive

• Develop and execute a Territory sales plan to achieve sales targets within the assigned territory.
• Identify and target new business opportunities in target accounts and ICP and Research and analyse market trends, customer needs, and competitor activities to adjust sales strategies accordingly.
• Build a strong network of contacts within the Territory and establish a robust pipeline for future sales.
• Prospect new clients through various channels, including cold calling, partners, networking, referrals, and industry events.
• Present company products/services to potential clients through meetings, presentations, and demonstrations.
• Respond to customer inquiries, negotiate pricing and contract terms, and close sales deals.
• Meet and exceed sales quotas and performance targets.
• Track and report sales activities, opportunities, forecasts, and progress to management regularly.
• Maintain accurate records of client interactions, contracts, and opportunities in CRM systems.
• Work closely with the marketing team to implement campaigns and promotions tailored to the territory’s needs.
• Collaborate with sales engineering, implementation, customer success, and other internal teams to ensure a smooth customer experience and to meet customer requirements.
• Provide feedback to the product and marketing teams regarding customer needs, competitive landscape, and emerging trends in the market.

Territory Account Executive

• Develop and execute a Territory sales plan to achieve sales targets within the assigned territory.
• Identify and target new business opportunities in target accounts and ICP and Research and analyse market trends, customer needs, and competitor activities to adjust sales strategies accordingly.
• Build a strong network of contacts within the Territory and establish a robust pipeline for future sales.
• Prospect new clients through various channels, including cold calling, partners, networking, referrals, and industry events.
• Present company products/services to potential clients through meetings, presentations, and demonstrations.
• Respond to customer inquiries, negotiate pricing and contract terms, and close sales deals.
• Meet and exceed sales quotas and performance targets.
• Track and report sales activities, opportunities, forecasts, and progress to management regularly.
• Maintain accurate records of client interactions, contracts, and opportunities in CRM systems.
• Work closely with the marketing team to implement campaigns and promotions tailored to the territory’s needs.
• Collaborate with sales engineering, implementation, customer success, and other internal teams to ensure a smooth customer experience and to meet customer requirements.
• Attend sales meetings and training sessions to stay informed about product updates, sales techniques, and industry trends.
• Provide feedback to the product and marketing teams regarding customer needs, competitive landscape, and emerging trends in the market.

Sales

• Solution Design & Architecture: Lead the design and implementation of scalable, high-quality solutions on the Salesforce platform and connected systems, ensuring alignment with architectural best practices and business strategy.
• Technical Project Oversight: Lead the technical delivery of complex projects, ensuring solution integrity from design to deployment.
• Team Mentorship & Coaching: Act as a technical and functional mentor to Consultants and Administrators, providing guidance, coaching, and support to foster team growth and elevate the quality of work.
• Senior Stakeholder Management: Serve as a trusted advisor to business leaders and stakeholders, leading senior-level workshops, negotiating priorities, and translating complex business needs into technical specifications.
• Technical Escalation Point: Act as the ultimate point of escalation for the team on challenging technical or solution-related issues, providing expert troubleshooting and resolution.
• Roadmap Contribution: Partner with the Director to contribute to the strategic roadmap for enterprise applications, identifying opportunities for innovation, improvement, and consolidation.
• Governance & Best Practices: Champion and enforce development standards, governance processes, documentation and best practices to ensure the long-term health, security, and scalability of the platform.
• Continuous Improvement: Proactively identify and recommend opportunities to optimise business processes, improve system performance, and leverage new features to deliver greater value.

Lead Salesforce Consultant

• Develop and execute a sales strategy to acquire new enterprise clients in target verticals or markets.
• Identify, qualify, and close new business opportunities, managing the entire sales cycle from prospecting to contract negotiation.
• Build and maintain a strong pipeline of prospective clients and sales opportunities.
• Drive revenue by selling comprehensive solutions, including software, services, and consultative offerings.
• Achieve and exceed sales quotas by closing large, complex deals and expanding existing client relationships through upsell and cross-sell opportunities.
• Cultivate and maintain long-term relationships with C-level executives, decision-makers, and key stakeholders within client organizations.
• Lead high-level negotiations, managing all aspects of the contract process, including pricing, terms, and conditions.
• Work closely with internal teams, including product, marketing, partner team and customer success, to ensure alignment on customer needs and smooth onboarding after deal closure.

SEO Marketing

• Develop and execute a comprehensive organic search strategy to strengthen brand visibility across traditional search engines and emerging platforms like LLMs
• Conduct keyword research, competitive analysis and continuously monitor industry shifts and algorithm changes
• Identify opportunities to increase visibility in AI-driven search experiences and knowledge graphs
• Optimize website structure, content and performance for search engines
• Collaborate with developers to implement technical SEO and schema enhancements
• Partner with the Content team to optimize on-page content for search intent, keywords and user experience
• Create briefs for content that align with both SEO goals and emerging search behaviours
• Ensure content strategies support discoverability across multiple surfaces (SERPs, AI assistants, LLMs, etc.)
• Lead backlink acquisition strategies to strengthen domain authority
• Identify partnerships, collaborations and digital PR opportunities that expand group's presence and reputation
• Use analytics tools (e.g., Google Analytics, GA4, Ahrefs, SEMrush) to measure and report on organic performance
• Translate complex data into actionable insights for stakeholders
• Track and share industry trends and emerging technologies that could impact organic visibility
• Partner with cross-functional teams to ensure organic search strategies align with business goals
• Communicate organic search insights in a clear, compelling way to technical and non-technical stakeholders

Senior SEO, AEO Strategist

Customer Support

• Efficiently manage and prioritize a high volume ticket workstream via live phone and chat (and occasional case work to meet business needs) and collaborate with customers to identify and resolve software-related issues, providing timely and effective solutions.
• Ensure first contact response and resolution for non-complex customer queries is within defined targets.
• Serve as the first point of escalation for CSRs, providing guidance, assist in handling more complex customer cases and, identifying opportunities to enhance the software, contributing to its improvement.
• Take on more challenging cases from CSRs, quickly investigate, troubleshoot, and test customer issues to accurately reproduce problems, create and update case documents based on information identified during troubleshooting, and initiate JIRA tickets into Tier 2 as needed.
• Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide a positive and memorable customer experience in every interaction.
• Quickly investigate, troubleshoot, and test customer issues to accurately reproduce problems, facilitating problem resolution.
• Create and update case documents based on the information identified during troubleshooting, maintaining thorough records of customer interactions and issue resolutions.
• Proactively identify technical issues with the software and accurately report them through our internal escalation channels, ensuring that our technical teams receive the necessary information to address and resolve these issues promptly.
• Provides solutions to atypical problems based on precedent or proven practices/procedures; recommends changes to improve efficiency
• Gathers information to identify and solve problems that arise with little or no precedent; defines and recommends process improvements
• Occasionally engages in system issues or escalated situations
• Occasionally acts as an informal resource for team members with less experience

Customer Support Representative – Level 1

• Develop and execute a sales strategy to acquire new enterprise clients in target verticals or markets.
• Identify, qualify, and close new business opportunities, managing the entire sales cycle from prospecting to contract negotiation.
• Build and maintain a strong pipeline of prospective clients and sales opportunities.
• Drive revenue by selling comprehensive solutions, including software, services, and consultative offerings.
• Achieve and exceed sales quotas by closing large, complex deals and expanding existing client relationships through upsell and cross-sell opportunities.
• Cultivate and maintain long-term relationships with C-level executives, decision-makers, and key stakeholders within client organisations.
• Lead high-level negotiations, managing all aspects of the contract process, including pricing, terms, and conditions.
• Work closely with internal teams, including customer success, marketing, and product teams, to ensure alignment of goals and objectives for each account.

Territory and Strategic Account Executives

• Manage a large volume of smaller opportunities, guiding them from initial interest to close in a short cycle —often in a single call where possible.
• Conduct concise, high-impact product demos that double as discovery sessions.
• Collaborate with BDRs to receive, assess, and act on qualified inbound/outbound leads.
• Tailor Simpro’s value proposition to small office prospects (often 1–2 admin staff), highlighting key functionalities (quoting, scheduling, invoicing) relevant to their scale.
• Generate concise, accurate quotes and proposals during or immediately after demo calls.
• Track all activity in the CRM (e.g., HubSpot or Salesforce): opportunities, stages, discovery notes, and outcomes of demo calls.
• Provide the marketing and BDR teams with feedback on lead quality, common objections, and winning pitches.
• Refine demo scripts, best practices, and quoting techniques based on customer feedback and personal closing data.

Inside Sales Representative

Growth Marketing

• Develop and execute a comprehensive organic search strategy to strengthen brand visibility across traditional search engines and emerging platforms like LLMs.
• Conduct keyword research, competitive analysis and continuously monitor industry shifts and algorithm changes.
• Identify opportunities to increase visibility in AI-driven search experiences and knowledge graphs.
• Optimize website structure, content and performance for search engines.
• Collaborate with developers to implement technical SEO and schema enhancements.
• Partner with the Content team to optimize on-page content for search intent, keywords and user experience.
• Create briefs for content that align with both SEO goals and emerging search behaviours.
• Ensure content strategies support discoverability across multiple surfaces (SERPs, AI assistants, LLMs, etc.).
• Lead backlink acquisition strategies to strengthen domain authority.
• Identify partnerships, collaborations and digital PR opportunities that expand group's presence and reputation.
• Use analytics tools (e.g., Google Analytics, GA4, Ahrefs, SEMrush) to measure and report on organic performance.
• Translate complex data into actionable insights for stakeholders.
• Track and share industry trends and emerging technologies that could impact organic visibility.
• Partner with cross-functional teams to ensure organic search strategies align with business goals.
• Communicate organic search insights in a clear, compelling way to technical and non-technical stakeholders.

Senior Organic Growth Strategist

Manager

• Review, process, and manage customer contracts from creation to execution.
• Ensure all contract terms and conditions are accurately reflected in our billing system.
• Work with the sales and legal teams to resolve any contract-related issues or discrepancies.
• Monitor accounts receivable to identify overdue accounts.
• Initiate contact with customers via phone and email to collect payments on past-due invoices.
• Negotiate payment plans and resolve billing disputes in a professional and timely manner.
• Document all collection activities and customer interactions accurately in our CRM and accounting software.
• Prepare and send dunning notices and final demand letters when necessary.
• Identify and implement process improvements to enhance efficiency in the contract management and collections workflow.
• Collaborate with other departments to streamline billing and payment processes.

Concierge Contract Manager

• 5 days onsite in Red Bank, NJ or Miami, FL
• Develop and execute a Territory sales plan to achieve sales targets within the assigned territory
• Identify and target new business opportunities in target accounts and ICP
• Research and analyse market trends, customer needs, and competitor activities to adjust sales strategies
• Build a strong network of contacts within the Territory and establish a robust pipeline for future sales
• Prospect new clients through various channels, including cold calling, partners, networking, referrals, and industry events
• Present company products/services to potential clients through meetings, presentations, and demonstrations
• Respond to customer inquiries, negotiate pricing and contract terms, and close sales deals
• Meet and exceed sales quotas and performance targets
• Track and report sales activities, opportunities, forecasts, and progress to management regularly
• Maintain accurate records of client interactions, contracts, and opportunities in CRM systems
• Work closely with the marketing team to implement campaigns and promotions tailored to the territory’s needs
• Collaborate with sales engineering, implementation, customer success, and other internal teams to ensure a smooth customer experience
• Attend sales meetings and training sessions to stay informed about product updates, sales techniques, and industry trends
• Provide feedback to the product and marketing teams regarding customer needs, competitive landscape, and emerging trends