Implementation Specialist

• Function as the project technical SME for customer onboarding to the Simpplr platform
• Research, troubleshoot and diagnose technical issues experienced by Simpplr customers during implementation with minimal oversight
• Leverage your API experience to diagram and build connections between multiple systems and endpoints
• Promptly escalate unresolved issues to appropriate internal teams
• Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements
• Logging and responding to issues using appropriate management tools (Jira and Zendesk)
• Build positive and empathetic relations with customers
• Contribute to Simpplr efforts to maintain a high Net Promoter Score (NPS) on implementation
• Provide prompt and accurate feedback to customers
• Provide advice and guidance to customers in the use of Simpplr features and functions for the development of Customer built custom integrations
• Author custom scripts and/or one off programs to facilitate Customer onboarding to the Simpplr platform
• Support migration of customers legacy content into Simpplr
• Serve as a trusted advisor by providing recommendations and sharing best practices

Implementation Engineer

Senior Assistant Vice President – Application Development, Client Implementation