Technical Consultant – R&D
Veeva Systems
AWSCloudGoJavaJavaScriptMavenNode.jsPythonSpringVault
Implementation Engineer
Simpplr
full-time
Posted on:
Location Type: Hybrid
Location: Gurugram • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
AWSCloudJavaScript
About the role
- Function as the project technical SME for customer onboarding to the Simpplr platform
- Research, troubleshoot and diagnose technical issues experienced by Simpplr customers during implementation with minimal oversight
- Leverage your API experience to diagram and build connections between multiple systems and endpoints
- Promptly escalate unresolved issues to appropriate internal teams
- Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements
- Logging and responding to issues using appropriate management tools (Jira and Zendesk)
- Build positive and empathetic relations with customers
- Contribute to Simpplr efforts to maintain a high Net Promoter Score (NPS) on implementation
- Provide prompt and accurate feedback to customers
- Provide advice and guidance to customers in the use of Simpplr features and functions for the development of Customer built custom integrations
- Author custom scripts and/or one off programs to facilitate Customer onboarding to the Simpplr platform
- Support migration of customers legacy content into Simpplr
- Serve as a trusted advisor by providing recommendations and sharing best practices
Requirements
- 7+ years in SaaS professional services
- 3+ years experience onboarding customers to SaaS platforms in a customer facing, technical role
- Experience working with AWS services
- 5+ years experience implementing integrations between applications via API’s
- Professional services background and experience in systems integration
- Extensive experience with AWS and applications built upon the AWS platform
- Proven ability to clearly document and communicate technical concepts to both technical and non-technical audiences, including but not limited to C-Level personnel
- Experience migrating data between cloud platforms and/or from on-prem platforms to cloud platforms
- Solid working knowledge of REST API, APEX, JS, CSS, HTML, JSON, XML, SAML
- Experienced with SSO (i.e OKTA, AD). SSO Certification is desired but not required
- Experienced in using SaaS-based project tools (Jira, Zendesk, Teamwork)
- Working knowledge of file management solutions such as SharePoint, Box, DropBox
- Ability to handle multiple, complex projects simultaneously with minimal supervision
- Security Certification desired but not required
- Strong communication skills and ability to empathize with customers
- Hands-on experience is a must for this role
Benefits
- Hub-Hybrid-Remote flexible work model (Hub, Hybrid, Remote options)
- Role-based flexibility to work from home and office within country of hire
- Supportive environment and positive work culture
- Opportunity to join an early start-up and high-growth SaaS company
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
APIAWSREST APIAPEXJavaScriptCSSHTMLJSONXMLSAML
Soft skills
communicationempathycustomer relationsproblem-solvingdocumentationtechnical advisingproject managementmultitaskingcollaborationcustomer service
Certifications
SSO CertificationSecurity Certification
Similar jobs on JobTailor
Senior Salesforce Developer
Kicksaw
AWSAzureCloudJavaScriptPythonSOAP
Senior AWS Developer
NeuraFlash
AWSCloudJavaJavaScript.NETNode.jsPython
Senior AWS Developer
NeuraFlash
AWSCloudJavaJavaScript.NETNode.jsPython
Managing Director, Software Engineering Management, Enterprise Integration Services
Webster Bank
AWSCloudEC2MicroservicesSOAP