Director of Professional Services

SimpliGov

Director of Professional Services at SimpliGov overseeing strategy and operational excellence in SaaS implementation. Collaborating across teams to enhance customer satisfaction and service delivery efficiency.

Posted 4/29/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Define and execute the Professional Services strategy aligned to company growth goals and customer-focused outcomes
Lead a high-performing services team by identifying and developing top talent and driving a culture of consultative customer engagements
Establish clear roles, career paths, and performance expectations
Partner with Customer Success to ensure optimal customer experiences
Identify and implement AI-based efficiencies to reduce friction, drive down cost of delivery and improve customer/employee experience
Monitor and improve customer satisfaction throughout delivery milestones
Partner with Product and Engineering to provide product feedback to improve efficiency and experience
Collaborate with Sales & Solutions Engineering to support pre-sales activities, including solutioning and scoping
Align with Sales & Customer Success on retention and expansion opportunities
Drive standardization of implementation methodologies, playbooks, and best practices
Oversee project portfolio health (timeline, scope, budget, risks)
Improve delivery efficiency through templates, accelerators, and reusable components
Consistently meet or exceed KPIs, lead the team with data-based learnings and improvements and support regular reporting needs for leadership
Step in on critical or at-risk projects as needed

Requirements

What you’ll need

8–12+ years of experience in Professional Services, Implementation, or Delivery leadership within a SaaS environment
3–5+ years leading and scaling services teams
Experience delivering workflow-based SaaS solutions (forms, automation, integrations)
Strong understanding of project/program management methodologies
Proven track record of managing services P&L, utilization, and delivery metrics
Exceptional stakeholder management and communication skills
Experience working with state or local government clients
Familiarity with GovTech requirements (compliance, procurement, security, accessibility)
Experience with Private Equity-backed SaaS strongly preferred

Benefits

Comp & perks

Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs)
Company-sponsored life, short-term, and long-term disability insurance
11 Paid holidays
Flexible time off
401k plan with 4% employer match
Monthly home office stipend
Monthly wellness stipend

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSworkflow-based solutionsproject management methodologiesP&L managementutilization metricsdelivery metricsautomationintegrationsconsultative engagementsimplementation methodologies

Soft Skills

leadershipstakeholder managementcommunicationteam developmentcustomer focusdata-driven decision makingcollaborationproblem-solvingperformance managementcustomer satisfaction