Account Manager
SimpliFi Managed Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $22 - $24 per hour
About the role
- Help support the daily operations of the Client Services team by assisting with job order management, submission processes, and maintaining accurate client information across systems.
- Upload nurse profiles into vendor management systems (VMS/MSP platforms) and ensure submissions are accurate and complete.
- Assist with job order entry from internal job scrapers and incoming email requests.
- Post, maintain, refresh, and remove job postings while keeping order statuses up to date.
- Assist with gathering and submitting required documentation for nurse profiles, including credentials, licenses, and vendor-specific documentation.
- Support Account Managers with submission file reviews and vetting when needed.
- Maintain accurate client and facility information within internal systems and vendor platforms.
- Provide desk support to Account Managers during periods of high volume or coverage needs.
- Act as a secondary contact between internal teams, Account Managers, and client facility representatives when needed.
- Deliver excellent customer service to both internal partners and external clients.
- Provide operational and administrative support to help ensure smooth client services operations.
Requirements
- High school diploma or equivalent
- 2+ years of general office, administrative, or operational support experience
- Strong proficiency with Microsoft Office (Outlook, Word, Excel)
- Strong attention to detail and organizational skills
- Excellent customer service and communication skills
- Ability to quickly learn new systems and processes
- Ability to manage multiple priorities in a fast-paced environment
- Ability to build and maintain strong working relationships across teams
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and paid holidays
- Employee assistance programs
- Professional development opportunities
- Employee recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
job order managementsubmission processesvendor management systemsjob order entrydocumentation gatheringcredential managementfile reviewsdata entry
Soft Skills
attention to detailorganizational skillscustomer servicecommunication skillsrelationship buildingmultitaskingadaptability
Certifications
high school diploma