Simpli.bot

Junior Customer Success Manager

Simpli.bot

full-time

Posted on:

Location Type: Remote

Location: Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Onboarding & activation: You guide new customers through the technical setup and get them quickly into active use.
  • Relationship management: You serve as the primary contact for your customer portfolio, proactively maintain contact, and build trust.
  • Strategic consulting: You run regular review calls, analyze usage and outcomes, and provide clear recommendations on how customers can get more out of Simpli immo.
  • Support & solution finding: You identify challenges early, answer questions, and collaborate with our tech team to find the best solution.
  • Feedback & product improvement: You gather customer feedback and work closely with the product team to further develop Simpli immo.
  • Success measurement: You monitor key KPIs (e.g., activity, NPS, ROI) and proactively initiate actions.

Requirements

  • 1–3 years of professional experience in Customer Success, Account Management, Onboarding, or Technical Support (as a junior, less experience can be sufficient — what matters is motivation and a strong learning curve).
  • Strong communication and empathy: You explain concepts clearly and build relationships with ease.
  • Passion for customer success: You want your customers to achieve measurable success and aren't satisfied until they do.
  • Tech affinity & CRM experience: Comfortable using digital tools and CRMs (e.g., HubSpot, Salesforce, Pipedrive) and enjoy quickly mastering new software.
  • Self-driven with a strong sense of ownership: You work in a structured, independent way, prioritize effectively, and don't require micromanagement.
  • Fluent German and solid English skills, and a registered residence in Germany.
Benefits
  • 100% remote: Work where you are most productive. All you need is a professional, quiet workspace.
  • Legendary company events: From joint weekends in Berlin to Tim’s finca in Mallorca — we celebrate successes together in person.
  • Attractive compensation package: Fixed salary plus performance-based bonuses.
  • Team spirit despite remote work: Regular virtual company meetings and open communication foster real team spirit.
  • Intensive onboarding & mentoring: You receive everything you need to hit the ground running: a structured onboarding, in-depth product training, and a mentor.
  • Responsibility from day one: You quickly take ownership of your own customer portfolio.
  • Fast development: Feedback, mentoring, training, and an environment that enables rapid professional growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementOnboardingTechnical SupportKPI monitoringUsage analysisSolution finding
Soft Skills
CommunicationEmpathyRelationship buildingSelf-drivenOwnershipStructured workPrioritization