Simpli.bot

Junior Technical Customer Onboarding Manager

Simpli.bot

full-time

Posted on:

Location Type: Remote

Location: Germany

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Job Level

Junior

Tech Stack

JavaScriptNode.jsPython

About the role

  • You communicate directly with new customers, lead onboarding meetings and implement technical setups and integrations.
  • Onboarding meetings: schedule and conduct onboarding sessions with new customers (kick-offs, technical deep dives, status updates, reviews).
  • Understand requirements and system landscape: CRM, email setup, tools, processes.
  • Implement technical integrations: set up and configure interfaces (webhooks, API connections, automations).
  • Configure workflows: email forwarding, triggers, rules and flows in the relevant tools.
  • Data migration: import, mapping and validation of leads, contacts and other data.
  • Quality assurance: test integrations, analyze issues, perform troubleshooting and optimizations until the setup is stable.
  • Improve customer onboarding: identify patterns, standardize solutions and make the process better month by month.

Requirements

  • Enjoy direct customer contact and have a talent for explaining technical topics clearly.
  • You have technical understanding and ideally some hands-on experience with APIs/interfaces/automations (e.g., Zapier, Make, n8n).
  • Confident working with CRM systems (e.g., HubSpot, Salesforce, Pipedrive) and digital tools.
  • Organized and able to keep track of multiple onboardings simultaneously.
  • Excellent German, solid English, and registered residence in Germany.
  • Nice to have: JavaScript/Python/Node.js, REST APIs, authentication, webhook logic.
Benefits
  • 100% Remote: Work where you are most productive.
  • All you need is a professional, quiet workspace.
  • Attractive compensation package: base salary + performance-based bonuses.
  • Impact from day one: real customer projects, real responsibility — no months of shadowing.
  • Legendary offsites: whether a weekend together in Berlin or Mallorca, we celebrate successes in person as well.
  • Team spirit despite remote: regular virtual company meetings, team lunches, open communication, short decision paths.
  • Personal development through feedback, training and mentoring.
  • Lots of autonomy: flat hierarchies, fast decisions, you can genuinely make a difference.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIwebhooksautomationsdata migrationJavaScriptPythonNode.jsREST APIsauthenticationquality assurance
Soft Skills
customer communicationtechnical explanationorganizationproblem-solvingpattern identification