Simpli.bot

Trainee Technical Customer Onboarding Manager

Simpli.bot

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

Entry Level

Tech Stack

GoJavaScriptNode.jsPython

About the role

  • Primary point of contact for new customers: You guide them from the kick-off session to Go-Live and ensure they always feel supported.
  • Capture and understand customer requirements and their existing system landscape (CRM, email, tools).
  • Technical setup and configuration of integrations — from webhooks and API connections to automations.
  • Setting up email forwarding, automated triggers, and workflows.
  • Support with data import and mapping (leads, contacts, etc.).
  • Document your steps in checklists, SOPs, and knowledge bases.
  • Close collaboration with the Customer Success team, Support, and Development.
  • Ensure quality by testing integrations, troubleshooting, and optimizing.
  • Actively contribute to and improve the overall onboarding process.

Requirements

  • Enjoy direct customer contact and have a talent for explaining technical topics clearly.
  • Initial experience in Tech Support, Customer Success, or similar is a plus.
  • Technical understanding and experience with integrations, APIs, and automations (e.g., Zapier, Make, n8n).
  • Confident use of CRM systems (e.g., HubSpot, Salesforce, Pipedrive) and digital tools/platforms.
  • Strong communication skills: you explain technical concepts clearly and on an equal footing.
  • Fluent German and solid English.
  • Basic knowledge of JavaScript, Python, or Node.js is desirable.
  • Experience with REST APIs, authentication methods, and webhook logic is a plus.
Benefits
  • 100% remote: Work where you're most productive. All you need is a professional, quiet workspace.
  • Attractive compensation package: In addition to a fair base salary, you benefit from performance-based bonuses.
  • Direct start with responsibility: You will work on real customer projects from day one.
  • Legendary company events: Whether a weekend together in Berlin or sunshine on a finca in Mallorca — we celebrate successes in person.
  • A virtual team with real cohesion: Even though we work remotely, we're a tightly connected team!
  • Regular virtual team lunches and open communication foster genuine team spirit.
  • Personal development through feedback, training, and mentoring.
  • Flat hierarchies, short decision-making paths, and plenty of scope to shape your role.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
integrationsAPIsautomationsJavaScriptPythonNode.jsREST APIswebhook logicdata importdata mapping
Soft skills
customer contactcommunication skillstechnical explanationcollaborationtroubleshootingquality assuranceprocess improvementsupportorganizationdocumentation