End-to-End Operational Ownership: Act as the single technical owner responsible for the operational success of critical cloud systems, defining System-Level Objectives (SLOs) and System-Level Indicators (SLIs). Work with other Staff and Principals Engineers to establish operational Infrastructure as Code (IaC) standards and best practices.
Cross-Functional Collaboration: Coordinate with development to ensure repeatable and reliable feature deployments into cloud environments using CI/CD pipelines and maintain infrastructure through IaC practices.
Ambiguity Navigation: Tackle vague and complex operational challenges by defining technical strategies and leading the team toward holistic, sustainable solutions.
Mentorship and Improvement: Elevate the operational maturity of the team through insightful reviews of operational runbooks, CI/CD pipelines, and automation scripts. Mentor operations engineers on troubleshooting, problem solving, and incident response.
Operational Execution: Focus on the health of critical systems, conducting root cause analysis (RCA) for major incidents and resolving complex, intermittent issues that span on-prem/cloud boundaries.
Active Operational Support: Participate in periodic help desk rotations and Tier 3 / Tier 4 on-call support, troubleshooting and resolving issues, fixing bugs and implementing solutions to enhance system reliability and performance.
CI/CD Development: Build automated delivery pipelines and develop internal self-service tools to enhance operational efficiency.
Stakeholder Collaboration: Work with product and development teams to define operational requirements and communicate system trade-offs effectively.
Demonstrated experience providing technical leadership, mentorship, and guidance to engineers, with the ability to influence team direction, operational practices, and outcomes. Prior or potential experience supporting people leadership responsibilities (such as onboarding, coaching, or performance feedback) is a plus.

Requirements

Experience: 7+ years in managing cloud environments, systems administration, or related fields, with a focus on cloud-native applications and services.
Technical Expertise:
Proficient in Infrastructure as Code (IaC) tools such as Cloudformation or Terraform.
Proficient in configuration tooling such as Ansible.
Strong understanding of CI/CD pipelines and tooling development.
Experience with implementing and tuning observability stacks, including monitoring, logging, and tracing systems.
Experience in IP networking fundamentals.
Familiarity using Git command line and other IDE tooling.
Proven track record in leading complex troubleshooting efforts and root cause analyses related to critical incidents.
Experience in mentoring junior engineers and enhancing the team's operational readiness.
Excellent interpersonal and communication skills for cross-team collaboration.
Must be able to obtain DoD 8570/8140 IAT Level II certification (e.g., CompTIA Security+ CE) within 6 months of hire.
Travel requirements: 10% travel for quarterly team planning.
Must be a U.S. Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC).
Must have, or be able to obtain, a Secret Clearance.

Benefits

Equity
Medical, Life, Short-Term Disability, and AD&D insurance
Medical travel coverage
Dental coverage
Vision coverage
401k matching

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Infrastructure as Code (IaC)CloudformationTerraformAnsibleCI/CD pipelinesObservability stacksMonitoring systemsLogging systemsTracing systemsIP networking fundamentals

Soft Skills

Technical leadershipMentorshipProblem solvingIncident responseCross-team collaborationCommunication skillsAmbiguity navigationStakeholder collaborationTeam direction influenceOperational maturity improvement

Certifications

DoD 8570/8140 IAT Level IICompTIA Security+ CESecret Clearance