Simplesense

DevOps Engineer

• End-to-End Operational Ownership: Act as the single technical owner responsible for the operational success of critical cloud systems, defining System-Level Objectives (SLOs) and System-Level Indicators (SLIs). Work with other Staff and Principals Engineers to establish operational Infrastructure as Code (IaC) standards and best practices.
• Cross-Functional Collaboration: Coordinate with development to ensure repeatable and reliable feature deployments into cloud environments using CI/CD pipelines and maintain infrastructure through IaC practices.
• Ambiguity Navigation: Tackle vague and complex operational challenges by defining technical strategies and leading the team toward holistic, sustainable solutions.
• Mentorship and Improvement: Elevate the operational maturity of the team through insightful reviews of operational runbooks, CI/CD pipelines, and automation scripts. Mentor operations engineers on troubleshooting, problem solving, and incident response.
• Operational Execution: Focus on the health of critical systems, conducting root cause analysis (RCA) for major incidents and resolving complex, intermittent issues that span on-prem/cloud boundaries.
• Active Operational Support: Participate in periodic help desk rotations and Tier 3 / Tier 4 on-call support, troubleshooting and resolving issues, fixing bugs and implementing solutions to enhance system reliability and performance.
• CI/CD Development: Build automated delivery pipelines and develop internal self-service tools to enhance operational efficiency.
• Stakeholder Collaboration: Work with product and development teams to define operational requirements and communicate system trade-offs effectively.
• Demonstrated experience providing technical leadership, mentorship, and guidance to engineers, with the ability to influence team direction, operational practices, and outcomes. Prior or potential experience supporting people leadership responsibilities (such as onboarding, coaching, or performance feedback) is a plus.

Staff Cloud Operations Engineer

Engineer

• Engage in proactive outreach, sitting side-by-side with our users to decode their current data journey—from the answers they seek, to the complex, manual steps they take to accomplish routine tasks.
• Define and drive a cohesive, seamless end-to-end user experience across operational environments to our applications, self-help resources, and technical support.
• Collaborate with users from various military units to facilitate adoption of new tools and drive mission effectiveness by developing and curating a comprehensive approach for both in-person deskside training and on-demand virtual videos and tutorials, accelerating onboarding to provide operational improvements quickly.
• Cultivate a vibrant and active user community across all facilities to promote best practices, facilitate peer support, and explore new ways to engage with data. Organize events, forums, and platforms to encourage user interaction. Serve as a key liaison conducting on-site training and integration support, adapting workflows to tap into IROC applications.
• Identify and cultivate government champions who show interest in providing best practices to the larger community.

Staff User Engagement Engineer

Recruitment

• Execute the hiring process for technical and non-technical roles, from posting jobs to coordinating offer letters.
• Proactively look for candidates using LinkedIn, job boards, and professional networks to build a pipeline of talent for IT and defense-focused roles.
• Conduct initial phone screens to assess technical fit, security clearance eligibility, and cultural alignment.
• Manage interview scheduling across multiple time zones and stakeholders using our applicant tracking system (ATS).
• Ensure every applicant receives clear, timely communication throughout the process.
• Facilitate the new hire process, ensuring equipment, accounts, and orientation schedules are ready for Day 1.
• Assist employees with basic benefits questions (health, dental, 401k) and support open enrollment periods.
• Maintain accurate digital files and employee data within the HRIS (e.g., Namely, Unanet).
• Assist with state registration filings and ensure labor law posters and policies are up to date.
• Help organize virtual or in-person team events and serve as a friendly resource for general employee inquiries.

Staff Cloud Operations Engineer

Staff User Engagement Engineer

Recruiter – HR Generalist