Engage in proactive outreach, sitting side-by-side with our users to decode their current data journey—from the answers they seek, to the complex, manual steps they take to accomplish routine tasks.
Define and drive a cohesive, seamless end-to-end user experience across operational environments to our applications, self-help resources, and technical support.
Collaborate with users from various military units to facilitate adoption of new tools and drive mission effectiveness by developing and curating a comprehensive approach for both in-person deskside training and on-demand virtual videos and tutorials, accelerating onboarding to provide operational improvements quickly.
Cultivate a vibrant and active user community across all facilities to promote best practices, facilitate peer support, and explore new ways to engage with data. Organize events, forums, and platforms to encourage user interaction. Serve as a key liaison conducting on-site training and integration support, adapting workflows to tap into IROC applications.
Identify and cultivate government champions who show interest in providing best practices to the larger community.

Requirements

A minimum of 10 years of professional experience leading user engagement efforts.
Proven experience leading and executing successful large-scale, comprehensive user engagement strategies.
Experience in the operational intelligence or industrial technology sectors.
Proven experience actively engaging and collaborating with users to identify and deliver solutions that result in measurable adoption.
Ability to identify the delta between what a user can do now and what they need to be able to do.
Proficiency in problem-solution fit methodologies.
Proficiency with Grafana or similar data analytics visualization tools.
Demonstrated ability to apply technical solutions to enhance workflows.
Technical Liaison Experience with a track record of working directly with development teams to explain complex user behaviors in a way that informs architecture and feature prioritization.
Possess deep empathy and a proactive approach to problem-solving to truly understand and identify technological solutions for user challenges.
Strong interpersonal and communication skills, both written and verbal.
Must be a U.S. Citizen and able to obtain a DoD NIPR network account and Common Access Card (CAC).
Must have, or be able to obtain, a Secret Clearance.
Travel requirements to bases: 25-50% travel.

Benefits

Equity
Medical, Life, Short-Term Disability, and AD&D insurance
Medical travel coverage
Dental coverage
Vision coverage
401k matching

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

user engagement strategiesproblem-solution fit methodologiesdata analytics visualizationworkflow enhancementtechnical liaisonuser behavior analysistraining developmentonboarding accelerationoperational intelligenceindustrial technology

Soft Skills

empathyproblem-solvinginterpersonal skillscommunication skillscollaborationcommunity buildingadaptabilityleadershipproactive approachuser advocacy

Certifications

Secret ClearanceCommon Access Card (CAC)