Simples Dental

Customer Success, Júnior

Simples Dental

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Maintain contact with Simples Dental clients through Google Meet, email, WhatsApp and phone, working in the Adoption stage with a focus on Retention;
  • Negotiate price adjustments and contract renewals according to internal policies, ensuring a balance between customer satisfaction and business sustainability.
  • Execute a cadence of contacts to discuss new terms, understand customer needs and propose solutions that add value for both parties.
  • Interact and collaborate with other departments (Support, Sales, Finance, Product, Development) to address customer needs;
  • Provide human-centered service aligned with Simples Dental's culture;
  • Monitor and report key success metrics for negotiations, such as renewal rate and churn.

Requirements

  • Be empathetic, know how to listen and understand customer pain points;
  • Be proactive and take initiative to solve customer needs;
  • Have excellent written and verbal communication;
  • Build good relationships with people and enjoy working in a team;
  • Be organized and have analytical ability;
  • Have experience handling a high volume of customers;
  • Have experience supporting SaaS products;
  • Actively participate in team meetings and rituals;
  • Be eager to learn and contribute to the team's growth!
  • Knowledge of Google Workspace (Drive, Gmail, Docs, Sheets, etc.);
  • Familiarity with technology and digital solutions;
  • Previous experience in negotiation within Retention and Renewal teams;
  • Analytical ability to interpret data and improve processes;
  • Organization and good time management;
  • Collaboration and team spirit.
  • Experience in customer support at technology companies;
  • Knowledge of CRM systems (Pipedrive, Hubspot, Salesforce, etc.);
  • Experience with support tools (Zendesk, Freshdesk, Intercom, etc.);
  • Experience in high-volume customer support operations;
  • Experience working remotely.
Benefits
  • Meal/food allowance (VA/VR) of R$1000.00 | iFood card - no deduction during vacation;
  • Home office allowance of R$150.00;
  • Wellz - mental health/psychotherapy | Free for employees;
  • Gympass - physical health/gyms | Extendable to dependents;
  • Guapeco - pet health plan;
  • English lessons | Free for employees;
  • Unimed health plan | With copay;
  • Reimbursement for coworking daily fees | Available to all states;
  • Extended parental and maternity leave;
  • Baby starter kit for expectant parents;
  • Partnership with Farmasesi | Only for SC (Santa Catarina);
  • Partnership with Sesi Education | Only for SC (Santa Catarina);
  • Birthday day off;
  • Laptop and monitor shipped to you;
  • Voucher of R$2000.00 to purchase any additional equipment you need.
  • Team members from across Brazil to further promote our culture of diversity!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
negotiationcustomer supportdata interpretationSaaS experiencehigh-volume customer handlingcontract renewalretention strategiesanalytical abilitytime managementproblem-solving
Soft Skills
empathyactive listeningproactivitycommunicationrelationship buildingteam collaborationorganizationinitiativeadaptabilityteam spirit