SimplePractice

Customer Onboarding Specialist

SimplePractice

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Salary

💰 MX$241,900 - MX$302,400 per year

About the role

  • Drive customer adoption through onboarding and education programs
  • Address inbound lead and customer questions about our platform’s features
  • Contribute to achieving ambitious adoption & retention goals
  • Maintain alignment with the larger Customer Success team and other internal stakeholders
  • All Other duties as assigned

Requirements

  • 2+ years of experience in customer support or service industry, serving a diverse and professional customer base
  • Bachelor’s degree from an accredited college/ university or equivalent experience.
  • Exceptional verbal communication skills and confidence in speaking
  • A sense of urgency to complete work efficiently and accurately
  • Comfortable with ambiguity to determine the best solution for our customers
  • Comfortable with managing a large number of computer-based programs, applications, and toolsets simultaneously to perform job duties (e.g., Slack, Notion, Zendesk, Google Docs, OnceHub)
Benefits
  • Privatized Medical, Dental & Vision Coverage
  • Work From Home stipend
  • Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
  • Monthly Meal Reimbursement
  • Holiday Bonus, 15-day Aguinaldo
  • Hybrid Work Schedule & Catered Lunch
  • A relocation bonus for candidates joining us from a different city
  • Employee Resource Groups (ERGs)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
verbal communicationsense of urgencyproblem-solvingadaptability
Certifications
Bachelor's degree