Customer Onboarding Specialist

SimplePractice

Customer Onboarding Specialist supporting customer success and education at health practice management software company. Role involves onboarding programs and addressing client inquiries.

Posted 4/13/2026full-timeMexico City • 🇲🇽 MexicoJuniorMid-Level💰 MX$241,900 - MX$302,400 per yearWebsite

About the role

Key responsibilities & impact

Drive customer adoption through onboarding and education programs
Address inbound lead and customer questions about our platform’s features
Contribute to achieving ambitious adoption & retention goals
Maintain alignment with the larger Customer Success team and other internal stakeholders
All Other duties as assigned

Requirements

What you’ll need

2+ years of experience in customer support or service industry, serving a diverse and professional customer base
Bachelor’s degree from an accredited college/ university or equivalent experience.
Exceptional verbal communication skills and confidence in speaking
A sense of urgency to complete work efficiently and accurately
Comfortable with ambiguity to determine the best solution for our customers
Comfortable with managing a large number of computer-based programs, applications, and toolsets simultaneously to perform job duties (e.g., Slack, Notion, Zendesk, Google Docs, OnceHub)

Benefits

Comp & perks

Privatized Medical, Dental & Vision Coverage
Work From Home stipend
Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
Monthly Meal Reimbursement
Holiday Bonus, 15-day Aguinaldo
Hybrid Work Schedule & Catered Lunch
A relocation bonus for candidates joining us from a different city
Employee Resource Groups (ERGs)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

verbal communicationsense of urgencyproblem-solvingadaptability

Certifications

Bachelor's degree