Customer Success, Operations Specialist – Asset Hub

SimpleClosure

Customer Success & Operations Specialist managing customer lifecycles and driving scalable growth. Join SimpleClosure to innovate asset sales experiences with a tech-focused team.

Posted 5/6/2026full-timeCalifornia, New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Managing the customer lifecycle end-to-end, with a focus on operational excellence.
Driving cross-functional initiatives and projects with marketing, sales, engineering, and product teams that ladder up to our OKRs and unlock scalable growth.
Building and scaling new services and product offerings within AssetHub, acting as a thought partner and operator with the autonomy to conceptualize, launch, and grow new initiatives.

Requirements

What you’ll need

5+ years of experience in sales / CS / operations in SaaS/Startup environment (or an MBA and 3+ years of the same experience)
You are commercially minded. You understand what moves a deal forward.
You know how to build trust with founders and you know how to close.
You are results oriented and enjoy seeing a customer happy with your service.
You are independent and proactive, and also comfortable being scrappy and adapting as we move fast.
You have a track record of driving projects across teams and stakeholders — including product, engineering, legal, finance and marketing.
You are operationally minded, detail-oriented but strategic enough to see how your work connects to bigger goals.
You are a self starter - you don't wait to be told what to fix. You identify the gap, propose the solution, and move.
Some technical familiarity and comfort with CRM platforms and data management tools are a plus.
Strong communication and interpersonal skills with a customer-first mindset.
Ability to work independently, stay organized, initiate processes and manage multiple priorities.
Comfortable engaging with potential clients, closing deals, and executing on them.
Enthusiastic, goal-oriented, and eager to learn in a startup environment.
Experience with CRM tools like HubSpot or Salesforce and workflow/data tools (preferred but not required).
Experience working within Legal-tech, Fintech, HR-tech (preferred but not required).
Bachelor’s degree in business, marketing, or a related field.

Benefits

Comp & perks

Competitive equity package
Employer Covered Medical Benefits
Unlimited PTO
Hybrid work in NYC, SF, and LA (two days in office, three days remote)
Two in-person team retreats a year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salescustomer successoperationsproject managementdata management

Soft Skills

commercially mindedtrust buildingresults orientedindependentproactivedetail-orientedstrategic thinkingself-starterstrong communicationinterpersonal skills

Certifications

MBA