Simple Mills

Customer Support

• Manage the full order life cycle from creation through delivery, ensuring accurate pricing, lead times, inventory availability, and adherence to customer requirements
• Ensure a smooth end-to-end supply chain process between Simple Mills and customers
• Partner cross-functionally to resolve customer complaints, credits, and deductions in a timely manner
• Work closely with Warehousing & Logistics teams to ensure accurate and on-time, in-full (OTIF) deliveries
• Proactively communicate with customers regarding service-level risks, inventory constraints, and order status updates, and develop action/allocation plans when needed
• Collaborate closely with the Sales team to ensure order prioritization and accurate delivery alignment during inventory shortage situations
• Drive root-cause analysis for OTIF losses and partner with cross-functional teams to implement process improvements
• Maintain and update customer orders and any associated changes within the ERP system
• Develop a deep understanding of customer requirements and ensure compliance with all service expectations
• Monitor and report on key customer supply chain KPIs (fill rate, on-time pickup/delivery) and identify opportunities for cost efficiency
• Interact with EDI platforms to resolve order management errors or delays
• Create and distribute daily, weekly, and monthly reporting both internally and externally
• Identify and execute cost-savings initiatives related to chargebacks, deductions, and non-compliance fees
• Work with distributors to manage order delays and modifications - including proactive communication, issue troubleshooting, and evaluating inventory to ensure timely fulfillment
• Perform other projects and responsibilities as assigned

Customer Service Specialist

Procurement

• Execute sourcing and category plans for assigned ingredient categories, ensuring alignment with cost objectives, quality standards, and sustainability goals
• Manage supplier interactions including day-to-day communications, performance tracking, and coordination of periodic business reviews
• Hands-on execution of material planning for assigned categories, including purchase order placement and inventory reconciliation at co-manufacturers
• Develop and manage material planning strategies to ensure adequate inventory levels across the network
• Collaborate with Operations, Finance, Quality, and R&D to translate internal business needs into procurement action
• Integrate sustainability and regenerative sourcing principles into procurement practices
• Leverage spend analytics and budget forecasts to inform sourcing decisions and identify cost-saving opportunities
• Monitor commodity markets, supplier landscapes, and industry trends to inform purchasing decisions and risk mitigation planning
• Support RFP/RFI processes and assist in vendor evaluation and selection activities
• Maintain procurement documentation including contracts, pricing trackers, forecasts, and supplier scorecards
• Identify and support process improvements, including enhancements to ERP systems and automation of routine purchasing activities
• Assist with monthly budget cycles, forecasting, invoice resolution, and cost variance analysis
• Report to the Procurement Director, Ingredients and perform other projects as assigned

Procurement Manager, Ingredients

Sales

• Own end-to-end strategy and execution for the club channel (Costco, Sam’s Club, BJ’s)
• Serve as the face of the brand to club partners, driving revenue, execution, and launching innovation
• Lead account planning, sell-in, cross-functional coordination with operations, and trade spend management
• Full P&L responsibility for the club channel: revenue, trade & promotional investment, margin and deduction management, cost control, forecasting
• Develop data-driven business cases using category, shopper, syndicated data to influence senior buyers
• Build and drive promotional & trade calendar including seasonal planning, in-club activations, and digital extensions
• Partner cross-functionally with Supply Chain, Operations, Finance, Marketing, and R&D to ensure flawless execution
• Lead broker and trade partner relationships; set expectations and monitor performance
• Monitor competition and shopper trends and adjust strategy
• Represent the customer voice internally; escalate issues and drive customer-centric solutions
• Lead quarterly business reviews with club partners and maintain performance dashboards
• Build and mentor high-performing teams and indirect partners
• Report to Head of Sales

Senior Director, Club Sales

Sales Operations Manager

• Serve as primary point of contact and build relationships with distributor partners (UNFI, KeHE)
• Conduct regular calls with replenishment buyers and distributor account managers
• Communicate product strategy, events, and new launches to distributor teams
• Monitor distributor inventory levels, fill rates, spoilage risks, and on-time pickup rates
• Resolve operational issues to ensure optimal service and execution
• Maintain weekly inventory reporting and share actionable insights with internal stakeholders
• Analyze sales and operational data to identify trends and drive performance improvements
• Lead new item setup, including case pack changes, images, certifications, and pricing updates
• Manage distributor-level submissions for new items, programs, and promotions
• Own and update price lists, distributor codes, and related documentation
• Partner with Finance to track deductions, chargebacks, and compliance requirements
• Collaborate cross-functionally (Sales, Marketing, Supply Chain, Finance) to align distributor programs
• Coordinate sample and mockup requests for distributor sell-in meetings
• Maintain and optimize sales team trackers and tools for execution

Customer Service Specialist

Procurement Manager, Ingredients

Senior Director, Club Sales

Senior Sales Operations Analyst