Simon Data

Strategic Account Manager

Simon Data

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $130,000 per year

About the role

  • Lead and grow a portfolio of 8–20 client accounts.
  • Develop comprehensive, AI-driven account strategies that drive meaningful business value for clients and strengthen Simon’s stickiness and account expansion opportunities.
  • Cultivate deep client partnerships through thoughtful and ongoing discovery of business problems and consistent delivery of value against priority challenges.
  • Become the primary expert on each client’s business, enabling you to guide decisions in executive / C-level conversations internally at Simon and externally with clients. Maintain awareness of any relevant news or market activity affecting your clients.
  • Proactively identify risks at the earliest stages and develop detailed mitigation plans.
  • Partner closely with each client’s Technical Account Manager (TAM) to ensure current work aligns with broader business goals.
  • Collaborate cross-functionally with Sales Engineering, Product, and Engineering to prioritize client needs.
  • Ensure clients realize measurable ROI from the Simon platform through proper alignment, goal setting, and value demonstration.
  • Plan and lead Executive Business Reviews across your portfolio.
  • Travel as needed to conferences, company offsites, and client offices.
  • Map and engage business stakeholders to ensure strong alignment across client teams and maintain multiple executive relationships for Simon’s C-suite.
  • Lead contract renewals and upsell discussions in partnership with the Simon Finance team.

Requirements

  • 7-10 years of professional experience, with 5+ years managing client relationships at a SaaS, MarTech, CDP or AI Company
  • Bachelor's degree
  • Exceptional analytical and critical thinking skills
  • Excellent verbal and written communication skills
  • High emotional intelligence
  • Deep intuition for business
  • Experience with AI, email marketing, push or SMS software
  • Proven problem solver
  • Ability to thrive in an unstructured and fast-paced environment
  • Personable, collaborative, and a sense of humor
  • Willingness to travel up to 30%
Benefits
  • 100% coverage of medical premiums for employee AND family
  • Flexible PTO
  • Generous Maternity and Paternity Leave
  • Remote work, quarterly wellness, and client support stipends
  • Professional Development stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical skillscritical thinkingproblem solvingaccount managementbusiness strategyROI measurementclient relationship managementSaaSMarTechAI
Soft skills
emotional intelligenceverbal communicationwritten communicationcollaborationpersonabilityhumorintuition for businessadaptabilityleadershipstakeholder engagement
Certifications
Bachelor's degree