Customer Contact Center Specialist I

Simmons Bank

Customer Contact Center Specialist helping people achieve financial peace of mind through customer service. Responsibilities include resolving inquiries and processing operational requests from customers.

Posted 7/9/2026full-timeSpringfield • Montana • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Receives and processes incoming calls or messages from customers
Responds to inquiries and determines the appropriate response or direction
Completes various operational processes to support customer requests
Ensures compliance with applicable laws, regulations, policies, and procedures

Requirements

What you’ll need

HS Diploma/GED
One year of providing outstanding customer service or sales experience, preferably in a financial setting
Ability to read and comprehend complex instructions, short correspondence, and memorandums
Ability to effectively communicate orally or with written word depending on role
Problem-solving skills and ability to listen effectively

Benefits

Comp & perks

Additional incentive pay monthly
Career growth opportunities
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsOral CommunicationWritten Communication

Certifications

HS DiplomaGED