Customer Contact Center Specialist I

Simmons Bank

Customer Contact Center Specialist helping people achieve financial peace of mind through customer service. Responsibilities include resolving inquiries and processing operational requests from customers.

Posted 7/9/2026full-timeSpringfield • Montana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and problem-solve in a financial setting. Ensures compliance with laws and regulations while processing customer inquiries and requests.

Highest-signal resume keywords

Customer Service ExperienceFinancial Setting ExperienceEffective Communication SkillsProblem-Solving SkillsCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsOral CommunicationWritten Communication

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Operational ProcessesCustomer InquiriesRegulationsPoliciesProcedures

About the role

Key responsibilities & impact

Receives and processes incoming calls or messages from customers
Responds to inquiries and determines the appropriate response or direction
Completes various operational processes to support customer requests
Ensures compliance with applicable laws, regulations, policies, and procedures

Requirements

What you’ll need

HS Diploma/GED
One year of providing outstanding customer service or sales experience, preferably in a financial setting
Ability to read and comprehend complex instructions, short correspondence, and memorandums
Ability to effectively communicate orally or with written word depending on role
Problem-solving skills and ability to listen effectively

Benefits

Comp & perks

Additional incentive pay monthly
Career growth opportunities
Wellness programs