Simmons Bank

Customer Call Center Specialist I

Simmons Bank

full-time

Posted on:

Location Type: Office

Location: Union City • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Receives and processes incoming calls from customers.
  • Responds to inquiries and determines the appropriate response or direction for the caller.
  • Assists in the completion of new account or loan applications.
  • Issues messages and resolves complaints as necessary.
  • Performs various operational background duties.
  • Processes account balance or transfer requests, stop payment orders, changes of address and other customer requests or authorizations.
  • Reviews reports, prepares correspondence, and participates in special department projects as required.
  • Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
  • Performs other duties and responsibilities as assigned.

Requirements

  • HS Diploma/GED
  • One year of customer service or sales experience, preferably in a financial setting, is required.
  • Must possess excellent telephone skills, including a professional speaking voice.
  • Must have good oral and written communication skills.
  • Must be proficient with a PC.
  • Must present a friendly, professional image and conduct.
  • Must maintain punctual and regular attendance.
Benefits
  • Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales experienceaccount processingloan applicationscomplaint resolutionreport preparationcompliance training
Soft Skills
telephone skillsprofessional speaking voiceoral communicationwritten communicationfriendly demeanorprofessional conductpunctualityregular attendance
Certifications
HS DiplomaGED