Manager, Customer Success - LatAm
Simetrik
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Junior
About the role
- Lead and develop a distributed Customer Success team across LATAM.
- Act as a strategic partner to the Head of Customer Success.
- Own the quality, consistency, and effectiveness of customer management.
- Balance customer advocacy with strong commercial judgment.
- Represent Customer Success in executive and cross-functional discussions.
- Travel periodically to be close to customers and teams (approximately once per month).
Requirements
- Proven experience in Customer Success roles within B2B SaaS or enterprise software.
- Demonstrated experience managing and leading Customer Success teams.
- Strong understanding of account growth, renewals, and upsell strategies.
- Ability to evaluate performance objectively and make tough decisions.
- High execution mindset with low tolerance for prolonged underperformance.
- Strong customer-facing presence, including executive-level conversations.
- Comfort operating in ambiguity and fast-changing environments.
- Fluent in Spanish and English.
Benefits
- Well-funded and proven startup with large ambitions and competitive salaries.
- Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
- 500USD a year for you to invest in learning.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessB2B SaaSenterprise softwareaccount growthrenewalsupsell strategies
Soft skills
leadershipcustomer advocacycommercial judgmentperformance evaluationdecision makingexecution mindsetcustomer-facing presenceadaptabilitycommunication