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Head of Connectivity – Investment Management Platform
SimCorpHead of Connectivity scaling integration, onboarding, and 24/5 support for SimCorp’s investment management software. Building standardized services and high-performing teams across European locations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in building and scaling high-performing teams within the capital markets domain, while effectively managing production support operations and third-party vendor relationships. Proven ability to design and implement standardized operational processes that enhance client onboarding and service delivery.
Highest-signal resume keywords
10+ Years Experience In Client ServicesPeople Leadership ExperienceProduction Support Operations ManagementThird-Party/Vendor Relationship ManagementCapital Markets Domain Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Process DesignClient OnboardingSaaS FundamentalsIntegration MethodsMessaging Protocols
Soft Skills
Analytical SkillsProblem-Solving SkillsCollaborative SkillsMotivationResult-Oriented
Industry Keywords
Capital MarketsBuy Side EcosystemService Level AgreementsContinuous Improvement CultureClient-Facing Issues
About the role
Key responsibilities & impact- Build and grow the Connectivity Services team
- Increase team capacity and capability to accelerate client onboarding
- Scale production support to deliver 24/5 coverage
- Build repeatable, scalable processes across all clients
- Establish a continuous improvement culture by monitoring SLAs and operational metrics
- Manage third-party engagements, vendors, and partners
- Act as the senior escalation point for client issues
- Support commercial pipeline development with connectivity scope, feasibility, and delivery input
- Collaborate with Product Management on the connectivity solution roadmap
- Manage people, budget, and time to deliver outcomes on schedule and within budget
- Identify, assess, and mitigate delivery and team-performance risks
- Report directly to the Head of SMBS Value Stream as a member of the Leadership Team
Requirements
What you’ll need- 10+ years of experience delivering services to clients consuming mission-critical enterprise software
- People leadership experience and proven success building and scaling high-performing teams
- Domain experience in capital markets and the Buy Side ecosystem
- Experience managing production support operations, ideally with extended-hours or shift-based coverage
- Proven experience designing and implementing repeatable, standardized operational processes across a client base
- Experience managing third-party/vendor relationships and engagements
- Ability to operate as a senior escalation point for client-facing issues
- Experience collaborating with Commercial, Product Management, and Operations functions
- Solid understanding of the technology industry and SaaS fundamentals
- Technical fluency in integration methods and messaging protocols is an added advantage
- Well-developed analytical and problem-solving skills
- Strong collaborative skills; highly motivated and result-oriented
Benefits
Comp & perks- Attractive salary
- Bonus scheme
- Pension
- Flexible working hours
- Hybrid model
- Opportunities for professional development
- Individual approach to professional development
- Health care (Italy)
- Leave (Italy)
- Retirement plans (Italy)