Head of Connectivity – Investment Management Platform

SimCorp

Head of Connectivity scaling client onboarding, integration, and 24/5 production support for SimCorp’s investment management platform. Building teams, processes, and vendor partnerships across global client operations.

Posted 8/7/2026full-timeCopenhagen • 🇩🇰 DenmarkLead💰 €86,000 - €130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in building and scaling high-performing teams within the capital markets domain, with a strong focus on operational excellence and client service delivery. Proven ability to manage third-party relationships and implement standardized processes to enhance efficiency and client onboarding.

Highest-signal resume keywords

People LeadershipOperational Process DesignClient Onboarding ManagementThird-Party Relationship ManagementCapital Markets Domain Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production Support ManagementOperational Metrics MonitoringSaaS FundamentalsIntegration MethodsMessaging Protocols

Soft Skills

Analytical SkillsProblem-Solving SkillsCollaborative ApproachMotivational SkillsResults-Oriented Mindset

Industry Keywords

Connectivity ServicesBuy Side EcosystemClient EngagementContinuous Improvement CultureService Level Agreements

About the role

Key responsibilities & impact

Build and grow the Connectivity Services team to keep pace with SimCorp’s fast-growing business and increasing client volumes
Drive faster, more efficient client onboarding by building team capacity and capability
Scale production support to deliver 24/5 coverage and ensure operational continuity
Build repeatable, scalable processes and apply them uniformly across all clients
Establish a continuous improvement culture by monitoring SLAs and operational metrics, identifying trends, and closing performance gaps
Own and manage third-party engagements relevant to Connectivity Services
Act as the senior escalation point for client issues and ensure timely resolution and clear communication
Support commercial pipeline development with connectivity scope, feasibility, and delivery input
Collaborate with Product Management on the connectivity solution roadmap
Manage people, budget, and time to deliver outcomes on time and within budget
Identify, assess, and mitigate delivery and team-performance risks
Report directly to the Head of SMBS Value Stream and serve as a key member of the Leadership Team

Requirements

What you’ll need

10+ years of experience delivering services to clients who consume mission-critical enterprise software
People leadership experience and a proven track record of building and scaling high-performing teams
Domain experience within capital markets and the Buy Side ecosystem
Experience managing production support operations, ideally including extended-hours or shift-based coverage models
Proven experience designing and implementing repeatable, standardized operational processes across a client base
Experience managing third-party/vendor relationships and engagements
Comfortable operating as a senior escalation point for client-facing issues
Established experience collaborating with Commercial, Product Management, and Operations functions
Solid understanding of the technology industry and SaaS fundamentals
Technical fluency in integration methods and messaging protocols is an added advantage
Well-developed analytical and problem-solving skills
Strong collaborative, motivational, and results-oriented approach
Ability to submit an application in English

Benefits

Comp & perks

Attractive salary
Bonus scheme
Pension
Flexible working hours
Hybrid model
Opportunities for professional development
Individual approach to professional development
Health care (Italy)
Leave (Italy)
Retirement plans (Italy)