Senior Customer Support Consultant

SimCorp

Senior Customer Support Consultant delivering support and training for financial technology solutions at SimCorp. Engaging with clients on portfolio optimization and risk analysis.

Posted 5/22/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$66,458 - CA$91,380 per yearWebsite

Tech Stack

Tools & technologies

JavaPython

About the role

Key responsibilities & impact

Respond to optimization, risk analysis, attribution, and risk modeling questions from clients.
Provide structured and custom training for new and existing clients.
Assist clients in translating their portfolio construction strategies into Axioma products.
Provide specialized guidance during evaluations of SimCorp's software products.
Assist sales organization as necessary to facilitate effective client retention and new business development.
Collaborate with senior Global Support staff and other SimCorp resources in responding to advanced client inquiries.

Requirements

What you’ll need

Master's in Finance, Quantitative Finance, Financial Engineering, Economics, or 1-2 years relevant work experience with a related undergraduate degree.
Knowledge with or experience with multi asset class securities (equity, fixed income, FX, and derivatives).
Solid educational foundation in math and statistics, familiar with linear and non-linear methods of interpretation in market theory and quantitative disciplines of risk analytics / portfolio construction.
Proficient computer skills and experience with coding languages (R, Python preferred, Java).

Benefits

Comp & perks

Attractive salary, bonus scheme are essential for any work agreement.
flexible working hours and a hybrid workplace model.
health and dental care.
time off.
Group RRSP/TFSA.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

RPythonJavarisk analysisattributionrisk modelingportfolio constructionmathstatisticsquantitative disciplines

Soft Skills

client retentionbusiness developmentcollaborationtrainingguidance

Certifications

Master's in FinanceMaster's in Quantitative FinanceMaster's in Financial EngineeringMaster's in Economics