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About the role
Key responsibilities & impact- Define and execute the Service Delivery Management strategy to align with global business objectives.
- Act as the main point of contact for all service delivery matters, managing expectations and ensuring alignment with client needs.
- Lead diverse, effective teams across multiple regions, cultivating a culture of collaboration, clear communication, and continuous improvement.
- Translate strategic goals into measurable operational targets for Service Delivery Management teams.
- Implement innovative delivery practices and leverage technology to streamline operations, reduce manual processes, and improve time-to-value.
- Oversee the financial performance of the service delivery function, ensuring alignment with budgetary targets and corporate objectives.
Requirements
What you’ll need- 10+ years of managing C-suite client relationships and leading enterprise-level service delivery teams.
- Extensive experience in leading high-performing teams across complex regions and cultures, with a focus on delivering innovative service models.
- Deep understanding of service delivery processes, including SLAs, KPIs, and contract management, with a focus on optimizing outcomes for clients.
- Proven ability to operate as a senior, client-facing leader with strong executive communication skills.
- Must be able to influence, challenge, and align C-suite stakeholders, manage complex conversations, and represent the service delivery function with credibility.
- Extensive financial acumen, with experience managing budgets, forecasting, tracking revenue, and identifying cost-saving opportunities.
- Extensive experience collaborating across global, cross-functional teams, especially with Product Development, Global Support, and Commercial groups.
- In-depth knowledge of the SaaS business model and how it applies to enterprise service delivery and client success.
- Solid analytical, communication, and problem-solving skills with the ability to engage stakeholders at all levels.
Benefits
Comp & perks- HMO coverage for employee and dependents
- Group life insurance for the employee
- Monthly allowances (rice, transportation, internet and well-being)
- 13th month pay and annual performance bonus
- Retirement pay
- Professional training and courses
- Site events and charity projects
- New office located in Bonifacio Global City
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service delivery managementSLAsKPIscontract managementbudget managementforecastingrevenue trackingcost-saving analysisSaaS business modeloperational targets
Soft Skills
executive communicationinfluencingstakeholder managementcollaborationproblem-solvingleadershipcultural awarenesscontinuous improvementclient relationship managementteam management